Settings and activity

9 results found

1. call notes visible across users

   1 vote

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Robert shared this idea  ·  Jul 29, 2026

2. Feature Request: Continuous Call Monitoring

   15 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jul 29, 2026

3. Notes - Previous call notes to pop up with new calls

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jul 29, 2026

4. Enable syncing of contact/address book across all users

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   129 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

   Robert supported this idea  ·  Jul 29, 2026

5. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jul 29, 2026

6. Shared Contacts

   5 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jul 29, 2026

7. shared personal contacts

   12 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jul 29, 2026

8. Analytics regarding Text Messaging/SMS

   328 votes

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   44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Robert supported this idea  ·  Jul 22, 2025

9. Analytics regarding Text Messaging/SMS

   43 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Robert supported this idea  ·  Jul 22, 2025