Currently, the "My Cases" portal provides a great high-level overview of our support tickets, but the fixed column layout forces users to click into each individual case to find critical information. When managing dozens of cases, this creates a lot of unnecessary clicking and slows down our workflow.

We lack the ability to sort or view closed cases by their actual resolution dates, or instantly see what the last action taken was.

Proposed Solution:
Please add a column configuration tool (like a gear icon) to the "My Cases" list view that allows users to add, remove, and rearrange columns based on their workflow needs.

Specifically, we would like the ability to add the following fields as columns:

Closure/Resolution Date: To easily audit cases closed within a specific timeframe.

Latest Activity / Last Modified: A brief snippet or timestamp of the most recent update so we know which cases are moving.

Internal Reference/Tag: Any custom tags or internal notes we use to categorize issues.

Case Owner/Assignee: To quickly see who on the RingCentral side is currently handling the ticket.

Business Impact:

Time Savings: Eliminates the need to open every single case just to check its status or last update.

Better Tracking: Allows administrators to easily take screenshots or export views for internal IT reporting based on closure dates.

Improved User Experience: Brings the RingCentral support portal up to par with standard ticketing systems that allow customizable list views.