← RingCentral Ideas

Settings and activity

26 results found

  1. Ability to remove the deleted users from the performance report

    22 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kristopher John supported this idea  · 

  2. Instantly flagged for token renewal

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kristopher John supported this idea  · 

  3. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  4. Engage Digital - Allow multiple routing strategies for different email channels

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  5. Permission to Block a User from Having the Visibility of IVRs from other Sites

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  6. RingCX unmute author

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kristopher John supported this idea  · 

  7. DND on RC Mobile App Only

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kristopher John shared this idea  · 

  8. Show an account's entire list of user groups from the user extension level

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kristopher John shared this idea  · 

  9. Analytics access for Supervisor

    7 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  10. Improve Recording Playback Audio Quality From Service Web

    12 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  11. Add ring group to call queues

    23 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kristopher John supported this idea  · 

  12. Wants to see the dial pad in the center of the screen

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  13. RingEx Desktop App change functionality

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  14. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kristopher John supported this idea  · 

  15. Add Metrics and Data Values in Custom Reports

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Kristopher John shared this idea  · 

  16. Call Tracing/Blacklisting Service like *57 from other carriers

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kristopher John shared this idea  · 

  17. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kristopher John shared this idea  · 

  18. Bulk Update User Settings

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Call Masking for credit card transactions need to be available for mvp plans.

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  20. Allow download of all extensions

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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