Settings and activity

27 results found

1. Ability to force agents back to Available Status from Dashboard

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Apr 11, 2025

2. Ability to remove the deleted users from the performance report

   23 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Apr 10, 2025

3. Instantly flagged for token renewal

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Apr 5, 2025

4. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   24 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Mar 24, 2025

5. Engage Digital - Allow multiple routing strategies for different email channels

   15 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Kristopher John supported this idea  ·  Mar 20, 2025

6. Permission to Block a User from Having the Visibility of IVRs from other Sites

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   Kristopher John supported this idea  ·  Mar 13, 2025

7. RingCX unmute author

   3 votes

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   Kristopher John supported this idea  ·  Jan 19, 2025

8. DND on RC Mobile App Only

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kristopher John shared this idea  ·  Jan 18, 2025

9. Show an account's entire list of user groups from the user extension level

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kristopher John shared this idea  ·  Jan 16, 2025

10. Analytics access for Supervisor

    8 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Kristopher John supported this idea  ·  Jan 13, 2025

11. Improve Recording Playback Audio Quality From Service Web

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    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John supported this idea  ·  Dec 20, 2024

12. Add ring group to call queues

    24 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John supported this idea  ·  Sep 1, 2024

13. Wants to see the dial pad in the center of the screen

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Kristopher John supported this idea  ·  Aug 1, 2024

14. RingEx Desktop App change functionality

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kristopher John supported this idea  ·  Jul 25, 2024

15. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Kristopher John supported this idea  ·  May 16, 2024

16. Add Metrics and Data Values in Custom Reports

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Kristopher John shared this idea  ·  Feb 1, 2023

17. Call Tracing/Blacklisting Service like *57 from other carriers

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kristopher John shared this idea  ·  Apr 1, 2023

18. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kristopher John shared this idea  ·  Sep 21, 2023

19. Bulk Update User Settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Call Masking for credit card transactions need to be available for mvp plans.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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