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47 results found

  1. Customer is requesting to use 511 number as their extension

    Customer is requesting to use 511 number which is specifically assigned as a Global emergency and special service numbers.

    3 votes

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  2. Alarm System with Cloud Phone Line_ BT Account

    Need to connect an Alarm System to the BT Cloud phone account

    1 vote

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  3. WFM: PTO Request Limits

    Would be ideal to have the ability to change the group allowances for a forecasting group based on the seasonality (time of year) rather than being forced to have all Mondays the same no matter what quarter or date it falls on. ie Q1 we would have minimal PTO allowed, Q2 we would increase PTO allowances and this would continue Q3 & Q4.

    1 vote

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  4. Inbox export and bulk upload of keywords in Intent

    We want to increase the bot containment rate and to do that we need to add keywords (customers are using) to the correct intents, so the bot can understand the customer message and send relevant answers.

    Challenge: The Current process is to look each and every message in NLU inbox and tie it to the correct intent. This process is so manual and inefficient because there are hundreds of messages.

    Feature Request: We want the feature to export the messages with intent from NLU inbox in an excel file and also do the bulk upload of the Keywords (messages) to…

    1 vote

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  5. CC - NETWORK ASSESSMENT Test Portal

    Network Test portal for cc Customers, great to prove our MoS score and Quality of service. 8X8 Example. - https://www.8x8.com/resources/voip-test?locale=uk
    Talkdesk example. - https://networktest.talkdesk.com/?lang=en

    1 vote

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  6. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

    The customer wants to have an option to configure the RingCentral Pulse for Contact Center like a desk phone. They want the feature to notify and ring louder. They also want to configure the feature like a dedicated phone line.

    2 votes

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  7. Remove Prefix for UK

    Customer want to remove prefix when a caller is contact the main number and the call is being routed to Call Queue

    1 vote

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