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How can we improve RingCentral Contact Center?

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4 results found

  1. Within RingCx Analytics Real-Time Dashboard "Calls" to be spilt into Inbound Only and OutBound Only

    Within RingCx Analytics Real-Time Dashboard "Calls" to be spilt into Inbound Only and OutBound Only

    Real time showing Calls spilt out will provide beter live monitoring

    No way to choose just inbound calls under Real Timne Agent Options (See Screen shot)

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  2. Auto text to customers when call is unanswered

    It would be great if customers would receive an auto text if their calls to us go unanswered

    7 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  3. Change agent state through Max Supervisor

    When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa

    110 votes

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    Planned  ·  19 comments  ·  Other  ·  Admin →
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  4. recording system that flags calls that use inappropriate language

    Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used

    8 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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