The ask is to be able to co-browse with RCV. Benefits:
- make it possible for every user to co-browse website together to
see the cursor of another person who is sharing, irrespective of
web browser or operating system in usage.
- no need for a screen sharing website, desktop sharing, or external
application. Co browsing controls the tab on which the user is
asking for help.
- enables two or more people located in different locations to
interact through the same webpage/browser session with no need
for logging-in or downloading plug-ins.
- able to participate in co-browsing using any device: conference
room display, desktop, laptop, or mobile handset.
- allows peer to peer communication between two browsers.
- can combine it with live chat, video chat, or voice call.

- one can use on-screen highlighting tools like drawing, highlighting
the label, or a field by pointing the cursor to it to attract the
attention of the other users to important sections of the website.
- allows the users to help or guide each other to make the tricky
process clearer and easier.