Creating a Teams meeting is pretty much the same thing as creating a Ring Central meeting. It creates a link users can click on to join the meeting, from the browser or the app. When you link your Exchange account to your Ring Central account, you have access to all your future meeting, even if they are not Ring Central meetings. That means users can also see their upcoming Teams meetings. Pressing on the link in the video tab should redirect to the Teams meeting, either into the user’s default browser or the Teams app if they have it. That’s what’s bugged.

Of course my goal is not to participate in the meeting from the RC app somehow. All I want is for the link to redirect the users to the proper URL, which it is NOT doing right now, as you can see in my previous email. There is a discrepancy between the URL that is showed on Outlook (what it should be) and the one showed in the RC video tab, which causes the users to be sent to the wrong URL. Instead of accessing the meeting as guest through the browser, they are prompted to login to the Microsoft website.

In brief : something is wrong with embedded links within the Exchange integration of Ring Central.