The customer is requesting the ability to automatically send an SMS notification to a caller after they leave a voicemail.

The requested functionality would apply when an inbound call is routed to voicemail, whether the voicemail is associated with:

An individual user

A call queue

A standalone voicemail

Once the caller leaves a voicemail, the system would automatically send an SMS confirming that the voicemail was received.

Example SMS:

“Thank you for your voicemail. We have received your message, and someone will contact you as soon as possible.”

Alternatively, the customer would like the option to send a simple notification such as:

“Your voicemail has been received. We will get back to you as soon as possible.”

The customer would like this functionality to be available as an automated workflow, with the ability to customize the SMS message if possible.