243 results found
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Change display name for video calls
We make video calls to patients/customers using the UC App, the employee making the video call has their name shown on screen, for security staff don't want this to be displayed. The current workaround is to change the staff name within the admin centre, but this impacts live views, analytic reports, etc. Can the account setup have another field for 'display name', which can be either set to 'use account name', or custom, where we can anonymise the staff member details.
10 votes -
Remove background noise for calls connected to AI Receptionist
AI system capturing the background noise conversation that leads to different response for the main caller's purpose of calling. Requesting to have a feature that can remove or block background noise when someone contact our Company and when we are using AI.
11 votes -
Post Video Meeting (RCV) Redirecting Link
This is regarding Case #31106785.
The customer reported that third-party participants who join their personal video meetings via shared links are being redirected to the RingCentral video meeting with the AI sales page after exiting the session.
The customer would like to inquire whether it is possible to customize this behavior, specifically to redirect participants to their own business website instead of the default RingCentral page.
4 votes -
Remote Control for All-New RingCentral Video Meetings
There should be a Remote Control option when doing screen-share sessions in the All-new RingCentral Video Meetings.
4 votes -
SMS Text notification ATT
Would like to have a workaround about ATT domain due to them removing the capability for email to text or text to email - https://www.att.com/support/article/wireless/KM1061254/
I need RingCentral to do like a direct SMS to ATT for SMS Notification instead of email to text or text to email since it's not available to ATT anymore.
Ability to send sms notification to only TN number, instead of entering the email to text format
24 votes -
Feature Request – Ability to Share Files, URLs, and Documents in Chat
Description:
We would like to request a new functionality for the video conferencing service. Currently, the system does not allow users to share files, URLs, or documents in the meeting chat at any time. This limitation reduces the effectiveness of collaboration during meetings, as participants cannot exchange supporting materials directly within the platform.Justification:
The ability to share files, links, and documents directly in the meeting chat is essential for productive collaboration, training, and customer-facing interactions. Competing platforms already provide this functionality, enabling users to exchange information seamlessly without relying on external channels. Adding this feature will align the service…16 votes -
Require Re-Admittance for Participants Rejoining via Personal Meeting ID or Link
Description:
Currently, when using a personal meeting link or personal meeting ID, participants who have previously joined a meeting can rejoin automatically without being admitted, even if the host has locked the meeting.We would like to request a feature enhancement that ensures all participants—regardless of prior attendance—are required to be admitted by the host when rejoining a meeting using the same personal meeting link or ID.
This improvement would enhance meeting security, prevent unintended re-entry, and give hosts full control over who joins each session.
Use Case / Benefit:
Prevents unauthorized re-entry to sensitive or private meetings.
Gives hosts…3 votes -
MMS for Toll-free numbers
Other carriers are supporting MMS for TFN (Toll-Free Numbers). I would like RingCentral to also support MMS for TFN.
4 votes -
option to change transcript file type to txt file
ability to select or change the default pdf file format when downloading ringcentral video meeting transcript
current default file is PDF it would be better to have an option such as txt file for download4 votes -
Allow Participants To Allow Camera And Audio Settings Before Starting Meetings And Keep Them On
I do a lot of telemedicine video visits, and I have noticed that too many of my patients struggle with getting their audio set up and/or allowing the video to run. As a result, when I allow them to join the meeting, we often spend (waste) 5 minutes for technical reasons and this reduces the time for the actual appointment conversation. It would be nice if they can allow their camera and audio before they join and those settings stay set so they do not have to fumble with them again after they join.
2 votes -
Video Recording Visibility for Admins
Currently, direct access to other users’ video meeting recordings is not available under standard permissions.
There are use cases where authorized access to these recordings is necessary. It would be helpful to have an option for admins (or designated roles) to view or manage recordings across users.
Suggested Solution:
Add admin-level permissions to access user recordings
Allow role-based access control for recordings
Provide a centralized recording management featureThis would improve flexibility and support important internal workflows while maintaining proper access control.
2 votes -
Fix defect related to use of CTRL/SHIFT/ALT keys when accessing a fullscreen RDP session on a shared screen in RC meeting
Using CTRL/SHIFT/ALT keys results in temporarily loss of remote control of shared screen in RC meeting. Cannot use CTRL or SHIFT keys in RDP sessions on customer screen being shared and remote controlled in RC meeting. The orange remote control banner at the top of the RC meeting switches to "Wait to control [name's] screen" when one of those keys is hit, and then one second later remote control starts working again automatically. The workaround of adjusting the Local Resources -> Keyboard -> "Apply Windows key combinations" setting is not reliable. Constantly resizing the RDP session window from fullscreen to…
11 votes -
Download button for video summary in-meeting
Currently, transcription and summary materials cannot be generated when a video meeting session exceeds two hours. As a workaround, the meeting host has the option to download the transcript during the meeting, prior to ending the session, using the Download Transcript button.
However, this option is not available for the video summary feature. Video summaries are generated only after the meeting concludes, and if a summary is not generated, there is no alternative way to retrieve it.
It would be beneficial to have an in-meeting download option for the video summary, similar to the existing transcript download functionality, to prevent…
3 votes -
adapt the ringcentral scheduler into the new Outlook Instead of it being a seperate addon app
Adapt the ringcentral scheduler into the new Outlook Instead of it being a seperate addon app.
Using the ringcentral scheduler, it just populates the information, but no signature.
There should be an easy way to add the signature on the new outlook using the RingCentral scheduler
5 votes -
Prevent external recording of video meetings or webinar
A way to prevent external users from recording a meeting or webinar using AI tools. The customer wants internal staff to be the only attendees capable of recording or transcribing.
4 votes -
Feature Request – Toolbar Controls During Presentation Mode
Description:
We would like to request a new functionality for the video conferencing service. Currently, when a user is presenting, the toolbar does not display the chat or audio controls. This limitation creates an issue in scenarios where the presenter needs to quickly mute/unmute themselves or share information through the chat without interrupting the presentation flow.At present, the presenter is forced to stop screen sharing in order to access the meeting controls (chat, audio, etc.), and then restart the presentation. This process disrupts the flow of the meeting and negatively impacts the overall user experience.
Justification:
This functionality is…6 votes -
Recording/Participant View Controls and Highlights
When recording meetings, the full room remains visible even if a participant’s camera is turned off. An option to control which participant is highlighted in the recording would improve usability. Additionally, a “pin speaker” or “pin participant” feature would be beneficial.
2 votes -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
Visual indicator for when saved recordings in the RC app have been shared (via link, etc.)
When you are viewing saved recordings in the RC App (under Video -> Recordings), there is the ability to share those recordings (using the "Share Materials" button for the highlighted recording). You can share them as a link. But then later on, when you go back to viewing the list of saved recordings, there is no easy way (such as a visual indicator in the list of saved recordings) to see which have been shared (via link, etc.). This is something that should exist (example: it exists in OneDrive when you share a file or folder).
1 vote -
RCV - Option to use Whiteboard in RingCentral Desktop app
After the recent RCV updates, the option to use Whiteboard is no longer available. Hopefully, the option will return in the desktop app version.
1 vote
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