Customer Request:
The customer recently configured several users with Agent Management and Forwarding permissions for a new Call Queue.

These users are able to access and use the Call Queue forwarding option through the RingCentral website/browser. However, they are unable to locate or access the same Call Queue forwarding functionality through the RingCentral mobile application.

The customer would like the ability for authorized users to manage Call Queue forwarding directly from the mobile app without needing to access the web or desktop application.

Requested Functionality:

Allow users with the appropriate Agent Management and Forwarding permissions to access Call Queue forwarding settings from the RingCentral mobile app.

Provide equivalent functionality to the Call Queue forwarding options currently available through the web/browser interface.

Allow authorized users to forward all Call Queue calls from their mobile device.

Ensure the existing permission settings are respected when accessing this functionality.

Business Use Case:
Users who manage Call Queues may need to forward queue calls while away from their computers. Having this capability within the mobile application would allow them to make necessary queue-routing changes remotely and more efficiently.

Current Behavior:
The Call Queue forwarding option is available through the web/browser interface but is not available or visible within the RingCentral mobile application, even for users who have the required forwarding permissions.