forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
18
votes
PHMG
shared this idea
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Thank you for this suggestion. Routing callers to an AI Receptionist after they reach the maximum wait time in a call queue is now supported.
To configure this, sign in to https://service.ringcentral.com/ and go to Phone System > Auto-Receptionist > Groups > Call Queues > Call Handling & Agents > Wait Settings. Set “Maximum caller wait time in queue,” then use “When maximum wait time is reached, send caller to” to select your AI Receptionist.
Learn more about this capability in the AI Receptionist release notes: https://support.ringcentral.com/release-notes/ai-receptionist/release-notes-march-2026.html
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Jeff
commented
this is very important
