Skip to content
← RingCentral Ideas

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

AI Conversation Expert (ACE, formerly RingSense), AIR & AVA

Categories

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2 results found

  1. The Desired Behavior AIR Calls

    The Desired Behavior
    AIR Calls: Ring only the requested employee's primary apps/devices. If they do not answer, the call should disconnect or return to Dani. It must never ring coworkers.

    Direct / Normal Calls: Keep the existing coworker cascades fully intact.

    Scale: Must work across all employees without creating duplicate extensions, ghost users, or separate call queues for everyone.

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  3 comments  ·  AIR Pro  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics

    Proposal: Approve the development and implementation of the RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics.

    Scope: Centralize all AIR Pro interaction telemetry within RingCentral ACE / AI QM Interaction Analytics ("IVA Insights"), configure the 3-tier containment framework, and establish automated executive ROI, intent mapping, and sentiment reporting directly within the native RingCentral analytics platform.

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  AIR Pro  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
  • Don't see your idea?