Enhanced Text Formatting in Comment Fields
It would be really helpful to have basic formatting options when leaving feedback in RingSense, such as the ability to bold, italicize, or underline key points, as well as add line breaks or bullet points.
Right now, all feedback gets lumped into one block of text, which can make it harder for agents to follow or prioritize what’s most important. Even simple formatting tools (like Markdown or a basic WYSIWYG editor) would go a long way in improving clarity and coachability.
22
votes
Connor
shared this idea
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Rachelle
commented
Please do not lump the feedback entry into one paragraph when saved as it is hard to read. It would be best to retain the intended spaces and separations such as bulleted sentences for better readability.