AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist
The customer would like to have an option in the AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist asks a follow-up question before completing the transfer.
For instance, after the caller says “Loan Officer,” the AI Receptionist would respond with a clarification such as:
“Which site are you referring to? For example, New York?”
This would help ensure that the call is routed to the correct person or location based on the caller’s response.
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Luis
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