We propose implementing an AI-driven feature that automatically detects potential lawsuit risks or negative client feedback across communication channels (e.g., emails, messages, support tickets). When such signals are identified, the system will trigger an immediate email notification to designated stakeholders for timely intervention.

Business Objective

Enable proactive handling of client dissatisfaction
Reduce the risk of legal escalation
Improve customer experience through real-time response
Strengthen organizational risk management

Trigger Conditions

Detection of strongly negative sentiment
Mention of legal-related keywords or phrases
Repeated complaints within a defined timeframe

Expected Outcome

Faster response to critical client issues
Prevention or mitigation of potential lawsuits
Improved client satisfaction and retention