Please add a dedicated configuration section that allows account administrators to define persistent behavioral instructions for each AI Receptionist before the Company Greeting and all caller interactions begin.

This would function as a pre-conversation system instruction layer that continuously influences the AI receptionist’s communication style, pacing, tone, and personality throughout the entire call.

Example use cases include:
• Slower or calmer speech cadence
• Executive or concierge-style communication
• More empathetic or reassuring tone
• Reduced sales-like enthusiasm
• Industry-specific communication styles
• Consistent pacing and professionalism across all calls

Example instruction:
“Speak in a calm, confident, and measured manner. Maintain a relaxed conversational cadence approximately 10% slower than the default speaking pace throughout the entire call, including the greeting and all subsequent responses.”

Currently, behavioral adjustments provided during a live call do not appear to persist consistently across future calls. A dedicated persistent instruction layer would significantly improve brand consistency, caller experience, and AI receptionist customization for different business types and communication styles.

E.G. Listen to 'Jackson' at default speed read a lengthy company greeting. Once the greeting is complete, ask Jackson to slow down 10% so you can understand him better. WoW! Jackson sounds normal... However, we can't expect our callers to tell our receptionist to slow down. I prefer to inform Jackson prior to the call.