A call is coming through the AI receptionist, and we want to be able if it's an EMERGENCY call or not. The EMERGENCY call will be identify by the AIR with a single word.

If it's, I need to identify who is the person calling. To identify that person, I want the AIR being able to ask the name of the person calling and ask for a license number.
The AIR must be able to have this person on file and understand, which client is it.

From there, I want the AIR to transfer the phone to our appropriate team member.

In case of emergency, the AIR must be able to be quick, and smooth on the tone, as the person calling might be stress by the emergency situation.