We would like to request the ability to configure multiple levels of ACE management permissions while maintaining strict control over access to call data.

Currently, the permission model does not allow organizations to create three distinct levels of ACE administrators or managers with different administrative capabilities while ensuring that each level can only view the call data relevant to their assigned scope.

The requested enhancement would allow administrators to:

Create multiple (e.g., three or more) ACE management permission levels.
Assign different administrative capabilities to each level.
Restrict access to call recordings, analytics, and other call-related data based on assigned users, groups, sites, or departments.
Ensure that administrators can manage only the users within their responsibility without gaining visibility into data belonging to other teams.

This enhancement would provide greater flexibility for organizations with complex administrative structures, improve data privacy, and better support delegated administration in large or multi-department environments.

Business Impact:

Many organizations require tiered administrative roles to align with their internal organizational structure and compliance requirements. This feature would enable secure delegation of administrative responsibilities while ensuring that sensitive call data remains accessible only to authorized personnel.