AI Receptionist Repeats Transfer Prompts
Issue: AI Receptionist Repeats Transfer Prompts and Fails to Complete Call Transfers
Background: The AI Receptionist exhibits unexpected behavior during call transfers, repeating its responses and introducing an additional verbal statement that was not part of its previous behavior.
Steps to Reproduce:
Call the main number.
The AI Receptionist answers the call.
The caller asks to speak with a specific person.
The AI Receptionist asks, “I can transfer you to the requested person. Would you like me to do that?”
The caller confirms by answering, “Yes.”
The AI Receptionist responds, “Transferring you now, please wait.”
The AI Receptionist unexpectedly adds, “I will transfer your call for further assistance.”
Expected Behavior: The AI Receptionist should respond, “Please stay on the line for a moment. Transferring your call now, please wait,” and immediately initiate the call transfer.
Actual Behavior: The AI Receptionist repeats the transfer message and adds an unexpected statement about transferring the call for further assistance, without completing the transfer as expected.