133 results found
-
RingSense Interactions Tab
RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.
3 votes -
Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.
Please add an ability to edit the scorecard by moving questions up or down by priority once the card has been created. If I have questions 1 through 5 and would like to edit the card by moving 3 to the number 1 spot, it seems I have to delete them and add them back.
1 vote -
translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
5 votes -
After declining a call, stop it from incessantly re-ringing my extension
After declining a call, stop it from incessantly re-ringing my extension
1 vote -
Ability to retroactively recover RingSense internal reactions
Customer wants this feature to be available. There will come a point where a certain customer will have dispute, and it will be very critical to recover relevant interactions in RingSense in previous dates.
Customer understands that once we enable Internal calls for RingSense, it won't activate retroactively. Customer wants that feature to be implemented for crucial situations.1 vote -
Feature Request: Add a Notifications Icon to the Desktop App
I received feedback on a call from my sales manager. I received the notification from an email, which then directed me to a browser to which i had to log in and get my feedback. The notification Tab on the browser showed the pertinent information, however, having that feedback, notification, and message all appear in a Notification Page and Icon (which updates numerically) within the Desktop would cut down on the clutter and remove work around and frustration.
1 vote -
Allow for each ringcentral user to record the voice for the outbound notice of recording. "hello this on a recorded line is all you need.
Allow for each ringcentral user to record their own voice to notify the person that they are calling that they are on a recorded line, so that outbound calls are also always notified. For example all you would need is an automated recording to play with the callers voice saying, hello, this is Phil Wardell from Access Insurance on a recorded line. Then the caller would take over and start talking, this is a game changer for Ringcentral as you currently do not have this. They way you do it causes virtually everyone to immediately hang up. In a two…
1 vote -
recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce,
recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
1 vote -
Ability to retrieve summaries prior to sync
Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.
1 vote -
share interactions with teams
Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.
1 vote -
RingSense to Salesforce Created By Field
Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.
1 vote -
Translate other languages into English in the transcripts
AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi
3 votes -
Assigning tracker index number
Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.
1 vote -
HighLevel integration with RingSense
I would like the CRM GoHighLevel to be compatible with RingSense.
2 votes -
RingSense to SalesForce Activity Data
We would like to request that RingSense AI-generated summaries be reflected in Salesforce as Activity Data rather than just as Logs.
Currently, the RingSense AI summaries are only visible in the log section, which limits their accessibility and usability for our team. Having these summaries appear under each user's Activity Data would provide greater visibility, enhance productivity tracking, and support more effective follow-ups within our process.
Implementing this change would be highly beneficial for our workflow.
1 vote -
Searchable Call Tags in RingSense
ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.
6 votes -
call script
Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.
3 votes -
Duration Total
When filtering a list based on participant, the bottom of the screen shows the call total. Next to it or when clicked on, have metrics that are from that. Duration total (talk time), unique numbers called, etc.
1 vote -
1 vote
-
Conacts
Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.
1 vote
- Don't see your idea?