125 results found
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RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
2 votes -
call monitoring
Toggle permissions within Call Monitoring.
For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.
As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.
Finally, when having a conference call, it does…
2 votes -
Option to permanently remove access for RingSense on the RC App
An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.
2 votes -
Deley option in releasing comments
Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.
1 vote -
Integration with Brivity CRM
Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.
1 vote -
brivity
Can we please have and integration for "Brivity" our real estate CRM? Brivity.com
1 vote -
RingSense agent performance report
have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores
1 vote -
Export Details/Data
I would like to be able to export the scorecard details, please see below for reference. Thank you!
9 votes -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes -
When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record
When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.
At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.
I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.
For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…
3 votes -
1 vote
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RingSense Transcription Delay
It could be better if it could lessen the delay of generating the transcription to easily access the call details.
4 votes -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
Customization of CRM Advanced Call Logging in RingSense for Sales
Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.
5 votes -
Netsuite Integration
This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.
3 votes -
Include HubSpot Deals Tab for RingSense for RIngCX
HubSpot CRM integration shows the Deals Tab under RingSense for Sales but not for RingSense for RingCX
2 votes -
integrate ringsense to lawmatics
Requesting to be able to integrate lawmatics crm to ringsense
2 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
4 votes -
Proposal to Enhance Tracker Reporting with Key Phrase Metrics
We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.
2 votes -
RingSense Analysis of Google Meets meetings
Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales
3 votes
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