176 results found
-
create a limited feature license that only features SOME of the modules, without spending so much on a standard license
Create a more limited license to access certain "modules" of the product.
For my use case, I don't need all the features available. I need to be able to easily search for calls, but not all of the analytics and monitoring that is available across the platform.
1 vote -
ability to delete interactions in bulk
It would be more convenient for the customer if they would have an option to delete the interaction in bulk if in case they wanted to delete more than 1 interaction
1 vote -
RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed
Once RingSense processes everything in the background, the information appears in Dynamics as a task within the contact record. While the task can be viewed, it is not editable.
The customer would like to change the "Regarding" field of these tasks—linking them to an opportunity, Help Exchange, or other entities instead of defaulting to the contact. However, when the task appears in Dynamics, it is already marked as Completed, which prevents any modifications.
2 votes -
ai receptionist
RE: AI receptionist and incoming caller ID for transferred calls
I would like the extension being called to display either the actual phone number being called or the name of the AI receptionist being called, which is the user's extension on the app.
Case #: 28752073
1 vote -
RingSense: Additional Task for AI-driven next steps
Overview:
Currently, when RingSense integrates with Salesforce, it logs AI-generated call results including the overview, Q&A, insights, and more by creating a task in Salesforce. All relevant information is posted in the comments section of that task, which is extremely helpful for context and visibility.Request:
If the AI identifies and recommends clear next steps as part of its analysis, it would be highly beneficial for RingSense to automatically create a second, pending task in Salesforce to represent that follow-up action.Value:
Ensures that next steps are not missed or buried in task comments
Improves workflow continuity and accountability by…
2 votes -
Show in coming phone number
Display incoming phone number
3 votes -
Grouping Trackers
Grouping of trackers would be great for testing and organization. Once you get into the 25 or more it tends to be congestive.
2 votes -
translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
6 votes -
RingSense Interactions Tab
RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.
3 votes -
Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.
Please add an ability to edit the scorecard by moving questions up or down by priority once the card has been created. If I have questions 1 through 5 and would like to edit the card by moving 3 to the number 1 spot, it seems I have to delete them and add them back.
1 vote -
Ability to retroactively recover RingSense internal reactions
Customer wants this feature to be available. There will come a point where a certain customer will have dispute, and it will be very critical to recover relevant interactions in RingSense in previous dates.
Customer understands that once we enable Internal calls for RingSense, it won't activate retroactively. Customer wants that feature to be implemented for crucial situations.1 vote -
Feature Request: Add a Notifications Icon to the Desktop App
I received feedback on a call from my sales manager. I received the notification from an email, which then directed me to a browser to which i had to log in and get my feedback. The notification Tab on the browser showed the pertinent information, however, having that feedback, notification, and message all appear in a Notification Page and Icon (which updates numerically) within the Desktop would cut down on the clutter and remove work around and frustration.
1 vote -
Allow for each ringcentral user to record the voice for the outbound notice of recording. "hello this on a recorded line is all you need.
Allow for each ringcentral user to record their own voice to notify the person that they are calling that they are on a recorded line, so that outbound calls are also always notified. For example all you would need is an automated recording to play with the callers voice saying, hello, this is Phil Wardell from Access Insurance on a recorded line. Then the caller would take over and start talking, this is a game changer for Ringcentral as you currently do not have this. They way you do it causes virtually everyone to immediately hang up. In a two…
1 vote -
recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce,
recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
1 vote -
Ability to retrieve summaries prior to sync
Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.
1 vote -
share interactions with teams
Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.
1 vote -
RingSense to Salesforce Created By Field
Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.
1 vote -
Template Tab with Pre-Configured Questionnaire
Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.How This Differs From Existing Trackers, Q&As, and Other RingSense Features
While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
Trackers are keyword or phrase-based detections that flag when specific terms appear in…2 votes -
Assigning tracker index number
Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.
1 vote -
HighLevel integration with RingSense
I would like the CRM GoHighLevel to be compatible with RingSense.
2 votes
- Don't see your idea?