678 results found
-
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes -
When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record
When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.
At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.
I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.
For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…
3 votes -
Customizable reports
Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.
14 votes -
call park recording
Customer would like to have call recording option for call parking
17 votes -
Ai transcription and call summary in French
From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.
2 votes -
1 vote
-
Ability to send email notifications
Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal
1 vote -
Automatically delete the same faxes previously marked as spam
I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.
1 vote -
RingSense Transcription Delay
It could be better if it could lessen the delay of generating the transcription to easily access the call details.
4 votes -
ability to skip to main part of the call by utilizing the call transcripts
Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.
3 votes -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
Netsuite Integration
This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.
3 votes -
Report Summary could have sentences with links to full messages for possibility to read details.
Report Summary could have sentences with links to full messages for possibility to read details.
Problem: I see summary but how can I read details? How to find right message or place in chat history ?2 votes -
Include HubSpot Deals Tab for RingSense for RIngCX
HubSpot CRM integration shows the Deals Tab under RingSense for Sales but not for RingSense for RingCX
2 votes -
QA on Digital Interactions
QA On Digital Interactions
11 votesI’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.
Currently, RingSense supports:
- Instagram Direct Messaging
- Messenger
- Apple Messages for Business
- SMS
- Chat
- Google Business Messaging
- Digital SMS
- Engage Messaging
We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).
-
ring ex verbal prompt or whisper - option to turn off
Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.
I would also like the option to use this function on my physical desk phone, if possible.
9 votes -
Negative Tracker Alert
The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.
9 votesOnce you configured a view by setting one or more filters to capture your criteria for calls of interest, you can configure daily, weekly or monthly notifications to get notified when new calls match your criteria.
-
RingSense Sentiment Playback Tracking/Pinpoint
The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.
20 votes -
integrate ringsense to lawmatics
Requesting to be able to integrate lawmatics crm to ringsense
2 votes -
Add notes as user
Not looking for AI feature but want to have ability to add notes as a user from the call recording.
-something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.2 votes
- Don't see your idea?