821 results found
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AI Recptionist Warm Transfer
Wanted to have AI Receptionist to forward captured information from a caller to the receiving party.
3 votes -
Missing Transcript after Changing Role
Can have an option that USER Change Role they can still retrieved their AI Notes
2 votes -
Barging in on AIR
So if the client calls in, knows who they want to talk to, and says the person's name, they should be transferred to that person instead of listening to the full AIR greeting.
1 vote -
AI Chat Bot
I would like a Ai chat bot that I can discuss calls with. I can help me develop quick coaching messages for my team develobed from the overall call revie and my feedback. That way I can take notes durring the call, and with a push of a button, develop that into a coaching message for my. team. I currently do this by taking the transcript and my call notes and putting them into chatGPT. It evealuates my notes and the call, makes coaching suggestions I missed, and writes a concise coaching message I can share with my team via…
1 vote -
AIR Minutes Usage Threshold Notification
When the AIR Minutes has been 80% used, an email notification should be sent to the customer so they can adjust their call handling and prevent over charges. Have the freedom to choose if they would like boosters to apply.
2 votes -
interrupt
Allow the caller to interrupt duing verbal options. Currently the caller must wait until the receptionist is finished speaking to act on the verbal prompt options. Other (not RC) systems I've called in to that have a verbal response system allow the caller to interrupt the computer receptionist to perform a previously mentioned action. I've listened to several of our recordings and on many of them, the caller tries to interrupt the receptionist with a respons, without success, and ends up having to repeat themselves at the end.
1 vote -
for ACE system, we use it to verify orders of
we have many vendors and we have many clients. when im listening to a call between one of my sales reps and a vendor in regards to a clients order, there is always most certainly multiple calls happening over the course of days or weeks, I need to quickly find and slide over to a related call between any of my staff and that vendor. based on keyword history which i normally have to find manually to cross reference and find the related call to close out any loops or ensure the flow closed out correctly for out customer.
ive…
1 vote -
Not require a comment on manual scorecard scoring
It's super annoying to have to type a comment every time i review a field that AI missed on the scorecard. If i want to just select NO then let me do it. or at least have an option to disable that. It's making things take way too long.
1 vote -
Change SMS Content Sent by AI Receptionist
To have ability changing the actual "text message content" that will be sent to the customer once schedule has been confirmed. Current setting is defaulted to provide appointment details but I hope we could customize it for use-cases such as adding self-help options via URLs & etc...
5 votes -
Request: Set up In-App Call Scripts in RingCentral
I’d like to request a feature setup in RingCentral that displays a custom opening greeting/script on the screen for agents to read during incoming calls.
6 votes -
Being able to use Call History to train AVA. AI assistant if you could review the Call history, and right click on
as a Product improvement, it would be really helpful in the AI assistant if you could review the Call history, and right click on a statement or part of the conversation and tell the AI how this request should be routed.
2 votes -
Add Option to Delete User Profile Photo
Provide users and administrators with a native mechanism to delete an uploaded profile photo within the RingEX application and Admin Portal, automatically reverting the user's avatar back to their default extension initials.
6 votes -
Expand RC Glip AI “Summarize” to support selectable time ranges (not only Unread)
Please add the ability to summarize messages by selectable time range, not only Unread. Suggested options:
Unread (keep as default / current behavior)
Today
Yesterday
Last 7 days (or Last week)
Custom time range (start date/time – end date/time)
Suggested UX:Keep single-click = Summarize Unread.
Add a dropdown/secondary menu on the summarize icon (or show options when there are no unread messages) to choose Today / Yesterday / Last 7 days / Custom.
For Custom, allow selecting a start/end date-time and summarize messages within that interval.
The generated summary should indicate which time range was summarized.
Why this is…1 vote -
Rerun scorecard in ACE
If a scorecard has already been used to review a call and the scorecard is updated with different questions, after the fact, there should be option to re-run the call through the scorecard to get a more accurate grade.
1 vote -
AI Receptionist to clarify names first to correctly connect the call to the right user extension
AI Receptionist to clarify names first to correctly connect the call to the right user extension
6 votes -
Add a filter on ACE for the Insights and CSAT tabs
Add a filter on ACE for the Insights and CSAT tabs to be able to filter by Campaign Type
1 vote -
RingCX AI Quality Management — Support question-level comments stored within the scorecard and a single combined submit action
RingCX AI Quality Management — Support question-level comments stored within the scorecard and a single combined submit action
Product / Area: RingCX — AI Quality Management (RingSense for RingCX), Scorecards & Coaching
Reference Case: 32448054
Current Behavior
[1] Scorecard ratings and reviewer feedback/comments are separate objects; both attach to the interaction but not to each other.
[2] There is no field to capture a comment against an individual scorecard question or answer, including when a reviewer selects a negative ("No") response.
[3] Reviewers must save scorecard rating edits and enter feedback as distinct actions, which leads to repeated scorecard submission…2 votes -
DentaCon integration for AIR
The Customer uses a CRM called "DentaCon" and he wants this integrated with AIR.
1 vote -
Scorecard draft
It appears that once a review is completed, the only available action is Submit. Submitting the evaluation automatically sends it to the Coaching tab, where it becomes immediately visible to the agent. A Save as Draft option would be beneficial, allowing evaluations to be saved and reviewed before final submission.
2 votes -
Removing of Scorecard from Interaction
The ability to remove a scorecard from an interaction that shouldn't have been scored with it. The system doesn't seem to understand to not score something that doesn't pertain, even with filters and call types being correct, but we can't remove the scorecard or mark all answers as NA. It then skews the score and it shouldn't be.
1 vote
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