786 results found
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received faxes to automatically forward fax to external number
there should be an option for company main fax number to be forwarded to an external number.
2 votes -
Development Plan Share Date Reporting
Within the ACE Coaching UI, we can see relative information indicating how many days ago an agent reviewed a coaching plan. The downloadable Development Plans report shows that an automated plan was generated, but it does not appear to include whether the plan was shared with the agent, when it was shared, or when the agent reviewed it.
Can RingCentral provide exportable reporting containing the following fields for each development plan?
Agent name and email
Manager name and email
Coaching period
Plan created date/time
Plan shared date/time
User who shared the plan
Agent reviewed date/time
Current plan statusIf these…
1 vote -
Enhancement to the appointment scheduling system.
Hi Team,
We would like to request an enhancement to the appointment scheduling system.
Currently, each appointment type can only be assigned to a single calendar. We would like the ability to assign multiple calendars to a single appointment type. This feature would allow appointments of the same type to be scheduled across multiple team members or calendars, improving availability, flexibility, and scheduling efficiency.
Requested Enhancement:
Allow more than one calendar to be associated with each appointment type.
When a client books an appointment, the system should consider the availability of all assigned calendars and schedule the appointment accordingly, based…1 vote -
train the AIR by letting them listen to our recorded calls to help it understand how we talk with our clients and answer their questions
Since we are recording all our calls through Ring Central why not put those calls into the knowledge hub to teach our AIR how we speak to our clients, how we answer their questions, and all the different scenarios we deal with on a daily.
1 vote -
AI receptionist to connect calls only to operator voicemail during after hours
AI receptionist to connect calls only to operator voicemail during after hours and not attempt to ring extensions even if callers asked to be connected to a user
1 vote -
RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics
Proposal: Approve the development and implementation of the RingCentral AIR Pro Executive Intelligence Dashboard powered by RingCentral ACE / AI QM Interaction Analytics.
Scope: Centralize all AIR Pro interaction telemetry within RingCentral ACE / AI QM Interaction Analytics ("IVA Insights"), configure the 3-tier containment framework, and establish automated executive ROI, intent mapping, and sentiment reporting directly within the native RingCentral analytics platform.
5 votes -
Support Adding Similar Languages
Support Adding Similar Languages
Currently, the system does not allow two similar languages to be added. This limitation creates challenges for users who need to support multiple closely related languages or language variants.
I would like to request an enhancement to allow the addition of similar languages where needed. This would provide greater flexibility and improve support for multilingual use cases.
Thank you for considering this request. I would appreciate it if this could be reviewed for a future update.
1 vote -
Mass export of call trascripts
The ability to mass export call transcripts from a range of dates
1 vote -
Custom Recipient Selection & Follow-Up Options for Feedback Requests
Currently in ACE You cannot choose who reviews your call. Feedback requests are automatically assigned only to direct managers, making it impossible to send requests to different managers or supervisors.
Request: Add a "Request Feedback From" dropdown so agents can select specific managers/supervisors, or peers.
2) Currently in RingCentral ACE you cannot request additional feedback. Once feedback is complete, there is no option to ask for follow-up feedback or reopen the feedback thread for the same call.
Allow users to submit a follow-up feedback request on an already-reviewed call, complete with a note field (e.g., "Can you double-check timestamp 02:15?").
7 votes -
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
1 vote -
ai receptionist
i would like for AIR to have an built in settings to adjust speech speed for when on actual calls
1 vote -
Granular ACE Permission Levels with Restricted Call Data Access
We would like to request the ability to configure multiple levels of ACE management permissions while maintaining strict control over access to call data.
Currently, the permission model does not allow organizations to create three distinct levels of ACE administrators or managers with different administrative capabilities while ensuring that each level can only view the call data relevant to their assigned scope.
The requested enhancement would allow administrators to:
Create multiple (e.g., three or more) ACE management permission levels.
Assign different administrative capabilities to each level.
Restrict access to call recordings, analytics, and other call-related data based on assigned users,…14 votes -
set up custom rule to filter calls coming from caller ID with the same area code and starting number.
set up custom rule to filter calls coming from caller ID with the same area code and starting number.
sample:
(765.464.****)
2 votes -
More Accurate and Comprehensive AI Transcript
More Accurate and Comprehensive AI Transcript that can capture detailed information that filters other inaudible noises and can capture accurate transcription of the call.
1 vote -
Correctly Identify Conversation Parties
It would be nice if the RingWem summaries would corretly identify the parties on a call. The customer and agent are frequently mixed up in the summaries. I can read the transcript and see that RingWem has the correct party, but then inexplicably mixes them up when summarising.
1 vote -
Configurable Auto-Fail Questions for QA Scorecards
Please add the ability to designate specific QA scorecard questions as "auto-fail" criteria. If an agent does not comply with a question marked as auto-fail, the entire scorecard should automatically score as 0, regardless of performance on other questions.
This is needed to properly enforce critical compliance requirements, including:
HIPAA
Florida call recording law
PCI-DSSCurrently there's no way to flag these items as non-negotiable within the scorecard itself, which makes it harder to consistently enforce zero-tolerance compliance standards across QA evaluations.
4 votes -
edit the automated text templates or date formatting rules used by the RingCentral AI Assistant/Notetaker.
In the RingCentral Notetaker, can the date format be updated to be grammatically correct? There should be a comma after the year. "Here's the notes of your call with Natalie Grover (806) 781-5697 on Friday, July 17, 2026 at 12:11 PM:"
2 votes -
Conversational AI Receptionist SMS Handling
Enable AI Receptionist to autonomously handle full, conversational SMS inquiries on main lines rather than just sending static booking links or follow-ups.
5 votes -
Granular Admin Controls for ACE Icon Visibility in RingCentral App
Component:
RingCentral AppCurrent Behavior:
The ACE icon visibility is controlled strictly by an account-wide setting. Turning this setting on enables the ACE icon and its functionality for all users globally, while turning it off disables it entirely for the entire account. There is currently no option for selective deployment.Proposed Behavior:
Introduce granular admin controls that allow administrators to enable or disable the ACE icon based on user roles (e.g., Admins, Supervisors, Agents), specific departments/custom groups, or individual users. If disabled for a specific user or role, the ACE icon should be completely hidden from their RingCentral app interface.6 votes -
AI Receptionist Transfer Context Document Upload and Copying / Duplicating Agents
There should be an easy way to copy/duplicate an agent that may already have large amount of context built into it. I would hate to have to re-type the 40+ context sections we added for each agent.
There should also be an easy way to upload a txt document with different paragraphs that can easily upload large amounts of context.
1 vote
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