847 results found
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AI Receptionist – Ability to Read Calendar Event Details and Answer Caller Inquiries
I would like to request an enhancement to RingCentral AI Receptionist's Appointment Booking skill that would allow it to access and interpret calendar event titles and descriptions, not just check availability and book appointments.
Currently, the Appointment Booking skill is limited to scheduling available time slots. It would be beneficial if AI Receptionist could also recognize existing appointments and provide callers with relevant information, such as appointment dates, times, and details.
This feature would improve the customer experience, reduce manual inquiries, and make appointment management more efficient.
Access to appointment details should be subject to appropriate caller verification and privacy…
2 votes -
ability to customized the message is SMS reservation
ability to change the message is SMS reservation
7 votes -
Receive faxes via AI Receptionist
The customer would like to use the AI receptionist while still receive faxes via the main number. At this time, the incoming faxes failed to be received when AI receptionist is enabled as the company call forwarding.
2 votes -
CSV download option for Reports in ACE
The Customer currently is unhappy with ACE, in regards to its Reports feature. The PDF export file that's available for download does not fit their workflow. They need more details on the actual export file.
The PDF only shows what the reports show in the surface. Unlike the actual ACE reports, it doesn't provide a breakdown on what the graph shows and the needed details per interaction. They want at least to have an option to download an CSV file for the ACE reports, identical to RingCentral Analytics.1 vote -
Auto Receptionist Timer
Add a customizable timeout feature for unresponsive callers, allowing the AI to either automatically disconnect the call or route it to voicemail.
Implement a no-response timer that gives users the option to have the AI drop the call or transfer it to voicemail after a set period of silence.
1 vote -
Request: When all Claims Team calls process in ACE, the customer wants to be able to make snips/cuts to a call whenever clients make statem
Request: When all Claims Team calls process in ACE, the customer wants to be able to make snips/cuts to a call whenever clients make statements about the events of the incident. The process would be to hit Share > Edit/Trim call > then they would remove all contents but for the statement issued by their client > save and send.
Their claims team equals 80 seats priced at $21,882 for lost ARR if we do not get this deployed. The customer has verbally agreed in recording that they will renew with RC if we can achieve this for them.
Customer:…
1 vote -
AI Receptionist Ability to relay message and send it through SMS
AI Receptionist Ability to relay message and send it through SMS -multiple recipient
3 votes -
Separate Voicemail Scores From All Other Calls For Development Plan: Strengths and Opportunities Categories.
I would love the option to separate voicemails from live calls so that it is not an all inclusive score.
1 vote -
AI Receptionist Verifier
We would like to request a new AI Receptionist capability that allows AIR to function as a customer verification agent, similar to the question-by-question verification workflow available in RingCX.
8 votes -
More Flexible Scorecard Assignment
The customer is having difficulty ensuring the correct scorecards are assigned to the right calls because Renewals, Sales, and Service calls can have overlapping Call Types.
Currently, scorecards are assigned based on Call Type. The customer would like the ability to use additional call attributes, such as Originating Phone Number or Company Type, when determining which scorecard should be assigned.
For example, the customer needs to distinguish between calls from clients, insurance companies, and toll-free numbers, as these may require different scorecards even when they have the same Call Type.
The requested functionality allows more flexible, rule-based scorecard assignment using…
1 vote -
Spam calls to not be billed in AIR
I enabled AI Receptionist Spam Detection at High and configured Telemarketing, Silent, and Echo calls to Hang Up. The feature correctly identifies these calls as Spam and disconnects them.
However, the calls are still reaching my AI Receptionist for approximately 30–40 seconds before detection and each spam call is consuming my purchased AIR minutes.2 votes -
Bulk Download / Export for Call Transcriptsin ACE
Add a feature in ACE/ Reporting section allowing users to select multiple call records or reports simultaneously and export all associated transcriptions in a single bundled download (e.g., .zip, CSV batch, or PDF package).
3 votes -
Call Transcripts and AI Notes viewable by admin
As the company owner and admin, I should have the ability to view all call transcripts and AI summaries for every user. This is now even more important with the integration of Claude and other AI tools. This would effectively allow me to monitor what is going on in our company calls and flag potential issues that, historically, would have gone unnoticed. Right now, all that is available is call recordings, which are not reviewable and traceable by the AI engines. We need to be able to see text transcripts of every company call.
1 vote -
custom leaderboards
Custom leaderboard where you can add employees or fake ai.
1 vote -
Coaching page (Scorecard tab)
On the Coaching page (Scorecard tab), the platform consistently defaults to the first letter and categorizes the teams in alphabetical order.
For example, the customer prefers the Sales Team to be displayed. Although the Sales Team is selected, the platform reverts to the Commercial Team after the user logs out and logs back in.
2 votes -
I would like to be able to create custom AI Receptionist messages to use for other greeting in the Ring Central Platform.
Use and create custom messages to be used accross the Ring Central platform so the is consistancy thought the platforms voice greetings.
1 vote -
Ability to disable "AIR"
I am requesting the ability to disable AIR and remove company-wide from the app and any other UI. If not company-wide, at least extension by extension. As with most AI features offered up across the tech sector nowadays, these were added without any way to remove or disable until such time as we decide we would like our users to explore these functions.
1 vote -
AI Receptionist to voicemail if Transfer by Context not met
Ability to transfer the call to voicemail right away if transfer by context not met without asking additional questions
1 vote -
Customizing PowerSkills in RingCentral ACE
An Admin is currently limited to selecting from a fixed set of skills to view: Talking speed, Talk-to-listen ratio, Sentiment, Longest monologue, Interruptions, Filler words, Patience, Engaging questions, and Call volume. The customer has requested the ability to modify the Skills for PowerSkills on the Coaching Page in ACE.
1 vote -
Bulk Import / Contact Group Integration for Custom Answering Rules
Currently, when creating a Custom Answering Rule, administrators and users must manually add caller phone numbers or extensions one by one. There is no option to upload a list of numbers via CSV or select an entire Contact Group (such as a specific "VIP Customers" or "Spam List" group) to apply to the rule's conditions.This feature request proposes adding a "Bulk Import" or "Select Contact Group" option directly within the Callers setup phase of creating a Custom Rule.
5 votes
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