868 results found
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Have AI send a text message to the doctors after hour. For example if an emergency call comes in after hours and need to reach the doctor.
We need to have our AI Receptionist send a text message to the doctors if an emergency call comes in from the hospital or patient.
1 vote -
AI Summary emails
Increase the dropdown from: To reduce inbox clutter, call summary emails are grouped into an hourly digest after a recipient reaches the selected daily limit. The count resets each day. (Get a call summary after every AI Receptionist call).
Instead of the max is After 30 emails/day, change it to after 100 or more emails per day as customers wants to have a view on each summaries and calls.
7 votes -
Modify the SMS Booking Link format
The ability to customize the SMS format sent by AI would help minimize confusion — particularly for businesses that utilize SMS for purposes beyond appointment booking, such as online orders. Without this flexibility, customers may mistake an order link for an appointment reminder, or vice versa. Even with the additional message option available, the system still incorporates booking-related language, which can lead to misinterpretation.
1 vote -
you should be
you should be able to create a folder with your coworkers to share calls with your notes in it so that they can disseminate the info to the team to improve calls
1 vote -
AI Receptionist Repeats Transfer Prompts
Issue: AI Receptionist Repeats Transfer Prompts and Fails to Complete Call Transfers
Background: The AI Receptionist exhibits unexpected behavior during call transfers, repeating its responses and introducing an additional verbal statement that was not part of its previous behavior.Steps to Reproduce:
Call the main number.
The AI Receptionist answers the call.
The caller asks to speak with a specific person.
The AI Receptionist asks, “I can transfer you to the requested person. Would you like me to do that?”
The caller confirms by answering, “Yes.”
The AI Receptionist responds, “Transferring you now, please wait.”
The AI Receptionist unexpectedly adds,…
2 votes -
chatbot with AIR on company website
Since we have AIR configured for our business, we would like to incorporate the chat feature directly on our website, similar to your testing option.
1 vote -
AIR Minutes
Whenever AIR reached its minutes allocation. There should be an option to direct the calls straight to voicemail to prevent overcharges.
7 votes -
Integration Accesibility
To have integrations easily accesible on the left pane view. something that shows how integrations are working with ring sense
1 vote -
1 vote
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Need to provide access to *fully* customize the Company Greeting
Right now, "Because you selected additional languages, a language selection prompt is added to the end of the greeting and announcement.
Please say 'English' or 'French' to continue." is locked.
The problem is it's very clunky. There is no flow and it sounds amateurish:
"How may I help you? ... Please say English or French to continue"
I would like to change that entire line to "Would you prefer assistance in English ou peut-je vous aidez en Francais?"
1 vote -
Custom scorecard enhancements
There are a couple of suggestions I have for the custom scorecards. First, when I score each competency with a 1-5 star rating, it allows me to add a comment for that part of the scorecard. While I like this feature, I noticed that after I save the comment, it won't let me edit it unless I change the star rating or I cancel the entire scorecard. It would be nice to be able to edit the individual comments even after it's been saved.
Second, I also noticed that there would be the option to include a time stamp within…
1 vote -
Customer names on chat transripts
When reviewing a chat transcript within ACE, it doesn't display the customer's name as it just says "Customer" for each entry of their dialog. Since the customer is prompted to enter their name on the chat screen, it would be nice if that information populated on the transcript. I would use that information to verify if the agent is retrieving the correct information for the correct customer and if they correctly used the customer's name during the chat.
1 vote -
remove the "Hello AI Receptionist (AIR) from transcribed voicemails that arrive by email
remove the "Hello AI Receptionist (AIR) from transcribed voicemails that arrive by email? Being a law firm, these emails often get forwarded, and they would not like the advertisement to be seen by clients.
AIR turns missed calls into new customers and works with any phone. AIR answers calls, schedules appointments, routes callers, and captures leads. Learn more about how AIR can transform your customer interactions and boost your business growth."
10 votes -
transcribe calls forwarded to external numbers
The customer would like calls that are routed/forwarded to external numbers to be transcribed since they can be recorded.
1 vote -
voicemail drop
Currently, Voicemail Drop is available on the desktop app. We also want this to be available on Mobile App.
5 votes -
Teach AI receptionist
The customer would like an option to train the AI Receptionist on how to respond to customer inquiries. They are also requesting the ability to define fallback instructions for situations where the AI cannot understand a request or does not know the answer, including guidance on how the AI should respond or what actions it should take.
2 votes -
The Desired Behavior AIR Calls
The Desired Behavior
AIR Calls: Ring only the requested employee's primary apps/devices. If they do not answer, the call should disconnect or return to Dani. It must never ring coworkers.Direct / Normal Calls: Keep the existing coworker cascades fully intact.
Scale: Must work across all employees without creating duplicate extensions, ghost users, or separate call queues for everyone.
8 votes -
Automatic language detection to route calls to language-specific AI scorecards
AI quality scoring today runs every call through one English scorecard. When a call is in Spanish, the system translates it to English and scores the translation. Literal translation removes the courtesy, tone, and phrasing that our criteria measure. Formal address (usted), culturally standard greetings, and idioms don’t map word-for-word to our English script standards. As a result, Spanish calls score lower even when the agent performed to standard.
This happens on both of our lines:
Spanish line: Calls are scored against criteria written for English conversations.
English line: When a Spanish-speaking caller reaches the English queue and a bilingual…16 votes -
Haitian Creole language on AI receptionist
Needed additional language which is Haitian Creole language on AI receptionist.
2 votes -
Combine all reporting into a single platform instead of a different one for every product + a whole separate RSI one.
It's incredibly frustrating that none of the tools share information, each have their own reporters, and there's a whole third RSI reporter without any easy links to it anywhere in EX or CX. Literally anything when working with these two products involves bumbling around each one's reporter until you find out the metrics you're looking for are measured by an entirely different reporter elsewhere. It's a similar experience to trying to navigate the endless nondescript menus to do anything else in these products as well.
1 vote
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