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How can we improve RingCentral?

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5 results found

  1. Be able to download RCX call recording using the RingSense portal

    Be able to download RCX call recording using the RingSense portal

    1 vote
    0 comments  ·  RingSense  ·  Admin →

  2. ringsense save call audio

    We need the ability to download call audio from RingSense.
    Clients want copies of calls, I would rather our call monitors work through Ringsense to take advantage of ring sense capabilities and download calls they want or need to share with clients by downloading them from RingSense.
    Right now the only way to download the audio is from RingCX, therefore they will work from the RingCX report or have to go back and forth between the two. This will cause us to use RingSense less because it causes double work.

    I would have expected the ability to save calls straight…

    1 vote
    0 comments  ·  RingSense  ·  Admin →

  3. RingSense: Free Admin License

    The suggestion is for a free admin license to make general changes to the RingSense environment without needing to digest or grade data. The idea is to have a support role to help sales orgs get set up and going.

    14 votes
    1 comment  ·  RingSense  ·  Admin →

  4. Add Filter for Users in RingSense

    In RingSense under all calls, please add the ability to add a filter on an individual user or a team.

    1 vote
    0 comments  ·  RingSense AI for RingCX  ·  Admin →

  5. Surface out the frustration and/or objections in a call

    There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
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