Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

We've released the following new reports:

• Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
• Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
• Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
• Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

Additionally, you can now schedule reports with the following key benefits:

• Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
• Time savings: Eliminates manual effort in pulling and sharing data
• Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions