Ability for administrator to remove "Generate notes for all calls" function
We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.
Tiffany
shared this idea
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Raheemah
commented
I want my AI to be able to talk to customers or clients as far as if we’re busy or if I’m in a meeting or my staff and I mean I’m sorry my staff is out on service calls whatever I want the Ai phone calls to talk just like a person like for answer questions if somebody calls mb legacy care asking questions like how long have been open what’s the purpose of me doing this business and it’s my stuff you know talking about my staff and saying things like this is a family routine business and we want to treat people just like we want to be treated or our families and their families Things like that is that possible?