Settings and activity
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2 votes
Tiffany
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1 voteTiffany
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19 votes
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An error occurred while saving the comment Tiffany
commented
The status of this feature request has been changed to ���implemented���, however I do not see that it is available in RingCentral Video yet. I do not see a way for a participant to allow remote control, nor do I see a way for the host to request remote control. Is there an updated version I need to download or something? Can you explain how this feature has been implemented? Perhaps I am not looking in the correct spot for the controls????
Tiffany Buraglio
Executive Assistant
PO Box 1350, Carmel Valley, CA 93924
831.308.2717
www.rgs.ca.govAn error occurred while saving the comment Tiffany
commented
This feature needs to be available in the RingCentral desktop app whether you are using Video or Meetings.
An error occurred while saving the comment Tiffany
commented
I don't understand why I am being directed to enter this as a "community idea" - it is an existing feature of RingCentral Meetings standalone app and should be a part of the RingCentral unified app if RC is insisting on retiring the standalone app. We need to be able to remotely control a participant's computer/screen when on a RingCentral Meeting. Not having this feature is a no-go for the unified app. I manage software installation for our agency and due to the complexity of registry edit commands and the security of account passwords, it is not something I can do by instructing the user to type certain things in themselves with me watching. Not being able to control another user's screen will force us to another platform.It is clear you will eventually migrate away from Meetings and use Video, and this feature must be available in Video as well...if we are still customers to see it.
There is actually no Co-Host in Video - that was a Meetings feature. Video only has a Moderator role. Either way, if the original Video meeting host needs to pass off control to another participant (either in a Moderator of Co-Host role), the participant who is assuming the new role needs to be able to manage Breakout Rooms AS WELL AS any other feature that the original Host can manage.