277 results found
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Matching speaking metrics on call details and PowerSkills tabs
Speaking metrics on the call details page and Coaching>PowerSkills tab should match. For example, something like:
- Agent Sentiment
- Agent Energy
- Talk-to-Listen Ratio
- Talking Speed
- Filler Words
- Interruptions
- Engaging Questions5 votes -
"Share" button not automatically enabled when UI detects email address
When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.
5 votesExternal Sharing functionality has been enhanced to share with specific users or just get a sharable public link.
Additionally, the sharing dialog now provides the capability to select AI insights to share.
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Allow for user-entered deal size when filtering Deals
When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.
1 vote -
RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back
The ability to help the manager to keep track of their coaching output. Right now, it is difficult to see if the coaching is working or if the employee goes back to his old (bad) habits. RingSense could send a weekly update or an email alert when the employing is dipping with this specific skills
8 votes -
Offer coaching advice to the managers aka AI Coach/Copilot
When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."
4 votesWe introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.
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Five9 Integration for RingSense
Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.
3 votes -
Click on sentiments and analysis and get deeper info on content
When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.
4 votes -
RingSense to be accessible through RingCentral app
Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.
2 votes -
Integration with Genesys CC
Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/
2 votes -
Integration with Google BigQuery
Idea is to integration RingSense and RingCX with Google BigQuery.
2 votes -
Integration with FiveTran
Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.
2 votes -
Integration with Leadtrack CRM
Idea is to integrate with Leadtrack (CRM)
2 votes -
Integration with Zenith CRM
Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.
2 votes -
Filter calls based on ODCR vs. ACR
Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.
2 votes -
Override company name spelling in ACE
If the company name is spelled incorrectly within the transcription, We should be able override it to always spell it correctly.
2 votes -
Use browser timezone by default for call timestamp while exporting call list
Use the browser timezone by default for call timestamp while exporting call list, and there should be an option to change the timezone for exported ACE call reports
1 vote -
ACE: option to remove a survey/score on an interaction
we need an option to remove a score/survey on an interaction.
1 vote
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