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28 results found

  1. Five9 Integration for RingSense

    Add a voice/phone integration with Five9 to allow RingSense to pull in phone call recordings.

    3 votes

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    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  2. Click on sentiments and analysis and get deeper info on content

    When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    3 votes

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    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Integration with Genesys CC

    Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes

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  4. Integration with Google BigQuery

    Idea is to integration RingSense and RingCX with Google BigQuery.

    2 votes

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  5. Integration with FiveTran

    Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.

    2 votes

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  6. Integration with Leadtrack CRM

    Idea is to integrate with Leadtrack (CRM)

    2 votes

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  7. Integration with Zenith CRM

    Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes

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  8. Filter calls based on ODCR vs. ACR

    Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes

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