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  1. Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.

    36 votes

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    5 comments  ·  RingSense  ·  Admin →
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  2. Auto-delete RingSense recordings under 60 seconds (or period defined by customer).

    Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.

    20 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  3. The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.

    12 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  4. When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    6 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention

    51 votes

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    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  6. Ability to exportscorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    7 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Automated and customizable reports that can be scheduled for delivery to RingSense managers via email daily, weekly, monthly, etc.

    26 votes

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  8. ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    4 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Ability to obtain share link for external parties without having to enter an email address.
    They would like to get a copy of the link so they can send a more personalized follow up email and response with the recoding link from RingSense for the meeting.

    6 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. Today, RingSense is largely scoring calls based on Powerskills and speaking etiquette. Because of this, the benchmarks or recommendations for each metric should be customizable. Different businesses and industries have unique standards for Agent Talk Time, Patience, Longest Monologue, etc. Admins should be able to set the standards from an org and/or role level.

    18 votes

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    0 comments  ·  RingSense  ·  Admin →
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  11. The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    31 votes

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    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
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  12. Customers with RingSense accounts would like to Integrate and have requested API Access.

    18 votes

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    3 comments  ·  RingSense  ·  Admin →
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  13. Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    6 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  14. The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    4 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  15. This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    2 votes

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    New  ·  2 comments  ·  RingSense  ·  Admin →
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  16. Ability to have newly added trackers to the system run against existing call recordings (as opposed to just call recordings moving forward).

    21 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Add calls manually to allow to create a best practice libary

    5 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  18. With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  19. The suggestion is that, in playback view, clicking on 'Sentiment' shows the negative pinpoints in the interaction timeline which will let Supervisor drill down to exactly where negativity was marked.

    16 votes

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  20. RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes

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    1 comment  ·  RingSense  ·  Admin →
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