7 results found
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Pop-up window for incoming calls
Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.
17 votes -
Separate AI permission settings for roles in RingEX
Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.
They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.
2 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
1 vote -
download calls
Is there a way that we can get our calls to download and listen to faster? We use our call for in site and recap on information in a call to drop our appointments.
1 vote -
disable video meeting
Customer want to turn off or turn on video meeting from users extension , or for standard Roles.
2 votes -
Japanese language support
Support for Japanese transcriptions and full platform localization.
4 votes -
Quick Distribution of Intercom use
At the moment, to enable the intercom, you would need to enter each user and allow the intercom use. When you have 4 users is not a problem, having 200 it does become a problem to then enter each user's account and allow for the intercom. It would be great if we can have a system that can make the intercom use for all uses either selected or part of the group.
1 vote
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