8 results found
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Pop-up window for incoming calls
Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.
21 votes -
Configurable Data Retention Period for all AI tool
Allow administrators to set and manage the data retention period for all AI tools
Organizations may have different compliance or data governance policies. The ability to configure how long AI data are retained helps meet internal data lifecycle requirements or external regulatory obligations.
Set custom retention period (e.g., 30/60/90 days or custom date).
4 votes -
Separate AI permission settings for roles in RingEX
Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.
They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.
4 votes -
Allow Dashboard to be available to agents
Currently, the Dashboards can only be shared with staff with Admin rights. Agents cannot see when others are on a break or at lunch. When you have a lot of agents and they cannot see whether the person before them has returned, it makes it difficult to assure proper staffing. Also, it is difficult to make sure that everyone is properly logged out at the end of the day if there is no supervisor on the shift.
2 votes -
Monitor Live RingCentral Video Meeting
Ability to monitor and listen to a user extension's live RingCentral video meeting.
2 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
2 votes -
download calls
Is there a way that we can get our calls to download and listen to faster? We use our call for in site and recap on information in a call to drop our appointments.
1 vote -
disable video meeting
Customer want to turn off or turn on video meeting from users extension , or for standard Roles.
2 votes
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