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4 results found

  1. QA On Digital Interactions

    5 votes

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  2. Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    2 votes

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  3. Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    2 votes

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  4. The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    1 vote

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