687 results found
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AI Assistance Notes Archive Feature
Description:
Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.Purpose:
To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.3 votes -
Option to assign the same number to multiple AI Receptionists (AIR) for SMS.
Right now, we can only assign 1 number per AI Receptionist for SMS use. There should be an option to assign same number to multiple AI Receptionists.
1 vote -
Ability from the admin portal to see if a user has a device on call forward.
We would like to have the ability to see if someone has forwarding activated for a device, i.e. desktop phone, (Poly, mitel, ect).
1 vote -
After declining a call, stop it from incessantly re-ringing my extension
After declining a call, stop it from incessantly re-ringing my extension
3 votes -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
4 votes -
Manage Post-call Summary and Automatic notes account wide via Admin Portal
We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.
14 votes -
Remove or communicate that functions aren't working right now
Today I was testing the AI receptionist that I set up for my business earlier this week. The text feature was offered by the AI receptionist but it was not working. I tried multiple phone numbers, and I chatted with a tech person to make sure my account was set up correctly. It was. The rep stated that the AI receptionist was in beta and there could be times when it is not functioning 100%. I think maybe that if a function isn't working, don't offer it as an option to clients / customers. It is a cool feature, and…
1 vote -
SMS view needs sticky DID filter option
Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.
By sticky, the DID selection should persist between…
1 vote -
Back Up Extension Schedule
create an option to create a schedule for the back up extension for companies who have rotating on call schedules and part time employees.
1 vote -
edit address entry on AI receptionist Location and business hours
Edit address entry on AI receptionist, Location, and business hours
When an incorrect address is entered on the 1st main entry, it creates confusion if the entry is just disabled. There is an option to hide disabled entries, but having the option to edit them is ideal.
1 vote -
Change the "Share" option for Outlook to use the default email client rather than OWA
At the moment when you wish to share the notes via email, the Outlook option launches a new email in Outlook Web Access. This should be changed to follow the system settings and default email client so that "Outlook (Classic)" can be used.
The primary use case for a lot of businesses is that Outlook's desktop client may have COM add-ins which are required for their business operations, and do not function in OWA.
1 vote -
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to a "receptionist", even when the transfer options in the AIR studio are toggled off. If the caller states "Live human", it will tell the caller there is nobody to take the call, but the specific phrase "I want to speak to a human", the AI receptionist will constantly offer to transfer to a receptionist that doesn't exist. This puts callers into an endless loop where they don't get a receptionist, and get frustrated and end the…
1 vote -
Ability to use RingSense on Queue Calls
Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.
49 votesSee "Call Queue" filter in "All filters" on the Calls page.
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Comprehensive Data Download from RingSense
The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.
Proposed Features:
Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.Additional Considerations:
Data Volume: Establish guidelines or limitations on the amount of…
22 votes -
AI Receptionist will transfer calls to operator if caller is silent for 10 seconds
AI Receptionist will transfer calls to operator if caller is silent for 10 seconds
1 vote -
Customization of CRM Advanced Call Logging in RingSense for Sales
Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.
28 votes -
Retroactive Tracker Reporting
The ability for businesses to analyze past insights is crucial for understanding the full scope of an issue. While implementing a tracker moving forward provides valuable data, it doesn't address the need to retroactively identify keywords or concepts.
Businesses often need to size how long a problem has been occurring to truly understand its impact. Capturing these historical data points would be a significant value proposition for Ringsense and RingCentral, allowing customers to uncover potential past issues and gain a more complete picture of their operational health. This capability would not only enhance the product's value but also provide a…
2 votes -
Improve Conversation Flow (and get rid of the clicking/ticking noise)
The receptionist sounds too robotic and doesn't respond to inputs fast enough. If the caller cuts in or interrupts the AI, it should pause what it is saying to receive and respond to the new inputs.
There is also strange clicking noise for every response that needs to go away.
The voices are much better than RCs text to speech in the AA section, granted, but it still "feels" robotic. I understand there is a balance to making sure people know they aren't talking to a human but there are still some annoying things about this AI that could be…
1 vote -
RingSense Trackers and Tags being customized per department/team or user.
Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.
18 votesThank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.
We appreciate your patience and continued support as we work to bring this enhancement to you soon.
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CSAT & Saved View Reporting
The Saved Views reporting allows saved views to be accessible in the Saved View reporting options, however it does not allow the user to select saved views from the CSAT tab. Within the Saved View Reporting option in the Catalog, allow users to select from all of their custom saved views, regardless of which tab in involved. For reference case # 29422491
1 vote
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