25 results found
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Slack compatible webhooks
When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working.I should be able to send a POST and have it work like slack does.
5 votesI want to see if we can deliver this. However, I am not sure what the problem is. RingCentral today supports the concept of "incoming webhooks" for a chat or team. One can POST a message to the assigned incoming webhook URL. It supports adaptive cards and plain text messages. So I think this "already exists." If not, please provide more details as to how this feature is insufficient for a developer's needs.
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Automatically turn off workflow during certain times
I need the RC to automatically shut off and NOT contact customers before or after the hours of 9am to 9pm central time
2 votesThis capability is inherent to Workflow Builder. If you need to create a workflow that only operates during certain times of day, you only need to implement that logic within the workflow. We recommend installing the SMS after-hours autoreply template to see an example of how to construct a workflow that is bound by certain timeframes.
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Call Transcription in App Connect
It would be better if we allow call transcription services into Netsuite while using App Connect
2 votesNetSuite users are free to log transcriptions in NetSuite using App Connect today. There is currently a 4000 character limit enforced by NetSuite however that we are looking for a solution around.
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RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votesOne can already do this in Workflow Builder. Please consult the following documentation:
https://community.ringcentral.com/workflow-builder-23/how-do-i-send-sms-from-my-company-s-main-number-9848?tid=9848&fid=23
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An Agencybloc integration
Ringcentral should integrate with Agencybloc so that all call recordings, and text can be dropped into the client profile similar to Intulse.
2 votes -
Integrate Meetings and Video Support Into HubSpot
Integrate with HubSpot to allow RingCentral Meetings or RingCentral Video meetings to be scheduled via the Meetings option in HubSpot
2 votes -
Add back Asana Integration
With the Classic version of RingCentral Glip we were able to add the app and have it integrated. Many of the integrated apps are gone now. Including Box/Dropbox.
2 votes -
Integrate with VTiger CRM to enable click to call and other functionality
Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage
2 votes -
Netsuite Integration
Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
2 votesApp Connect supports NetSuite: https://ringcentral.github.io/rc-unified-crm-extension/crm/netsuite/
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Contacts in Clio CRM using RC App Connect
Our office is having trouble making RingCentral recognize our Clio phone number. We are looking to add notes to our calls and have those notes appear in our Clio call log. Since RingCentral has not recognized our Clio contacts, we can’t have our call notes appear in Clio. Attached is a screenshot of me calling my personal phone and adding notes. You can see that RingCentral does not recognize it as a contact. Yet, in the screenshot with Clio, I am, in fact, a contact within our Clio system.
1 voteThe Clio API has limitations that can make successful lookup of contacts difficult right out of the box. But we have features to help mitigate this issue. Please read the documentation:
https://ringcentral.github.io/rc-unified-crm-extension/crm/clio/
Meanwhile, we are speaking with Clio about trying to improve this part of their API if possible.
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RC App Connect - RingOut to Deskphone
Ability to use Deskphone as answering device in RC App Connect integrations to the CRM
1 voteApp Connect is actually quite agnostic with regard to what device is used to answer an incoming call. When you receive a call, and answer it on your hard/desk phone, App Connect will still log the call if it can.
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DAT One click-to-dial integration
Need a click to call feature with DAT One website
1 voteThe RingCentral for Google integration, a browser extension, enables click to dial across the whole Internet. You can even control what sites click-to-dial is enabled for.
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We would like to play an announcement or text to speech, while using the API to make a call.
We would like to play an announcement or text to speech, such as "Your document has expired." Kindly provide a revised version as soon as you can. We can play "Thank You" while using the API to make a call.
1 voteThe Cloud Phone SDK (a.k.a. Soft Phone SDK) may make this possible.
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App Connect contacts sync to RingCentral contacts
Does the extension connect to both candidate and contact records in Bullhorn? I only see a section called “Contacts” in the extension settings.
1 voteApp Connect supports linking to Leads, Contacts and Candidates within Bullhorn today.
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PipeDrive CRM to sync in App Connect SMS
Customer wants to sync the SMS in App Connect to PipeDrive's SMS platform.
1 voteIt is unclear by the description of this idea, but I believe this already exists. Customers today can log SMS in RingCentral to Pipedrive via App Connect. However, if Pipedrive has its own independent SMS product and integration, then this idea/request really needs to be routed to Pipedrive - as that would not be a product we can use directly.
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Netsuite Integration
Ability to authenticate the Netsuite Adapter as a standard user.
1 voteThe App Connect adapter for NetSuite permits this provided the role has been modified to have the necessary permissions as documented in App Connect's NetSuite docs.
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Enable Voicemail feature inside of Hubspot
We want to have the ability to merge the voicemail box with Hubspot so that they can check the voicemail message directly from Hubspot.
1 vote -
Integration with Agile CRM
Beneficial for all users of this CRM
1 vote -
Change email address for RC App
When I started using the RC App, I migrated my contacts using Microsoft but, the email addresses associated and showing up on "My Profile" is no longer going to be used in the coming days. Also, some of the email addresses should not be showing on it, as it's never affiliated with my business so I hope that we can remove the integration and remove the email address on My Profile page on the RC App.
1 vote -
Add Call Monitoring Feature to Call Groups
I just realized about two months ago that the call monitoring features on Group Groups have been removed. We need this feature because our company uses this to train our newly hired sales agents. Call queues is not an option for us because all of our hunt calls goes to the call groups.
1 vote
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