655 results found
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Include site information in the record fields in Zapier integrated with ACE
I would like to request an enhancement to the Zapier integration with ACE by adding a Site Indicator field as an available record field.
Many organizations using RingCentral operate with multi-site configurations, where users, phone numbers, and call activity are distributed across multiple locations. Currently, the integration provides useful information such as Host Name and Host Phone Number; however, it does not provide visibility into the specific site associated with the call activity.
Adding a Site Indicator field would allow customers to easily identify:
The site where an inbound call was received.
The site associated with the user placing an…11 votes -
Contact synchronization with my CRM
This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:
- Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
- Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.
We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.
If you need this capability, please vote for this idea!…
74 votes -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup13 votes -
Ability to merge Zendesk Tickets
Enable a feature where users are able to merge/update existing tickets within Zendesk when a new call comes in.
1 vote -
Kindly add application or CRM intergration with ALIS DX by Dyad, Inc. for AIR (Integration)
CRM ALIS DX by Dyad, Inc.
1 vote -
Dynamics 365 Environment-Based Routing
Request
Enhance RingCentral for Dynamics 365 to support environment-specific telephony routing and data isolation when the same RingCentral user operates across multiple Dynamics 365 environments.
Requested Capabilities
Outbound dialing: Automatically select the appropriate caller ID/extension based on the active Dynamics 365 environment or market, instead of requiring users to manually select it.
Inbound calls: Ensure incoming calls and CTI pop-ups are delivered only to the appropriate Dynamics 365 environment, even when multiple environments are open under the same RingCentral session.
Call logging: Allow administrators to map users/extensions to a specific Dynamics 365 environment so call activities are logged only in…1 vote -
RingCentral for Google features
To be able to park calls using RC for Google extension like the RingCentral App calls.
1 vote -
Improve SMS Threading in Zapier
When SMS is sent through Zapier using a Call Queue number, the outbound message is created under the Call Queue, but the customer's reply creates a new conversation under Shared Inbox instead of remaining in the same thread.
The newer Send SMS via Message Threads action can address this for main company numbers, but it currently does not support Call Queue or other non-main company numbers.
It would be helpful if the Zapier integration could support thread-based SMS for these numbers so customer replies remain within the original conversation and maintain consistent routing.
Engineering has confirmed this is a known…
1 vote -
SCIM dummy account
Customer would like their dummy accounts to automatically disabled when they turn on SCIM provisioning.
1 vote -
SSO user and groups
Customer is looking for a feature to automatically add all new users to the users and groups assign to Microsoft SSO without them manually adding each new user on the groups
1 vote -
tekDrive Integration Request
tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.
We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.
The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers…
2 votes -
SCIM email notification
Customer would like to stop all the notifications whne there is a changes on SCIM (AD).
1 vote -
SCIM headshot
Ability to map or sync the headshot of eah users from AD to RingCentral .
1 vote -
Sync Outlook contact subfolders
RingCentral's integration is currently limited to syncing only with the primary, top-level "Contacts" folder in Outlook. Unfortunately, it does not natively recognize or scan subfolders or nested contact lists.
If your most important contacts are organized within subfolders, they will not be available through the RingCentral for Outlook integration.
1 vote -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
RingCentral for Dynamics Ap
Allow admins to globally enable "Auto Log SMS" and "Log SMS Content" in the integration console like you can for "Auto Log Calls"
1 vote -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
responsibid
Hi, I would love to integrate RingCentral info with Responsibid.com software. Please let me know if this is possible. Surely, It's possible to integrate, but I understand different companies may only allow certain integrations.
1 vote -
Integrating a schedule within call queues
Integrating a schedule within call queues in RingCentral. Specifically, determine if there is a way to automate the schedule based on an external calendar or application such as QGenda.
1 vote -
Establish Integrations with SuiteCRM formerly known as SugarCRM
Integrate RingCentral with SuiteCRM
2 votes
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