620 results found
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Contact synchronization with my CRM
This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:
- Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
- Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.
We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.
If you need this capability, please vote for this idea!…
37 votes -
Display Extension DND Status in RingCentral Admin Portal
Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.
This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:
A visual indicator (e.g., icon or label) showing…
12 votes -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
8 votes -
oData
Create an oData link so that data can be exported to a spreadsheet easily and/or connected directly to Bi Tools
1 vote -
Integrate Text messages with 3rd party network monitoring APIs
Allow integration of 3rd party apps like What'sUpGold or other network managing/monitoring solutions to regulate and tie a text message to and email alert - to call and leave a message or send a text message alert (voicemail transcription). For example device XYZ alerts on ABC network management/device management alert - send a email + text notfication to IT admins or on-call. This way the Ring Central can be a part of helping the security teams/community help be part of network support analytics and notification measures.
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
SLO for SSO
I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to…
2 votes -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote -
Integrate sms with Halo
When a text comes into a specified number, a ticket could be created in Halo PSA. This could be restricted based on customers in Halo perhaps, or some other way to avoid spam tickets. Halo is already integrated with phone calls but not with SMS. Many of our customers text to notify us of issues, and if that generated a ticket it would be great.
1 vote -
Autocreate contact Pipedrive
Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect
2 votes -
BuilderPrime CRM
Customer wants BuilderPrime to have direct integration with RingCentral. Currently, there's none.
1 vote -
SSO certificate
Ability to delete / remove the certificate on RC side by not going to Azure
1 vote -
Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites
Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.
In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.
Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.
Benefit / Business Justification:
- Improves user efficiency and contact accessibility.
- Provides…1 vote -
Report for users who are integrating RingCentral with other solutions.
Report for users who are integrating RingCentral with other solutions.
2 votes -
Google Workspace for Firefox
Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices
1 vote -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup1 vote -
Enable automatic time entry creation on the Activities tab for the RingCentral–Clio integration.
Currently, call logs from RingCentral do not generate time entries in the Activities tab. This prevents users from billing or tracking time directly from logged calls. In the Communications tab, users must manually add or edit time entries.
Requested Enhancement:
Automatically generate a time entry in Clio’s Activities tab for every inbound and outbound RingCentral call.Time entries should include:
Date
Start and end time
Duration
Description (e.g., “Phone call with client via RingCentral”)
1 vote -
App for Smartsheets
I’d love to see some prebuilt automations or templates that connect RingCentral with Smartsheet. Things like sending call logs to a sheet, posting missed-call alerts, updating sheets when texts come in, or especially pushing analytics into a dashboard would save a lot of setup time.
1 vote
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