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27 results found

  1. Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts

    Cisco Phones Hot Key for " Accept Queue Calls ".
    Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.

    Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
    Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls

    1 vote
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  2. CALL SWITCH

    It could have been better if we still have an option to use Call Switch feature even if we have multiple calls ongoing . In order for us to talk to the callers at the same time and not letting them wait on line nor put them them on hold.

    2 votes
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  3. Call Monitoring Feature on Avaya Phones

    The call monitoring feature is only supported to limited Devices/Brands.
    Avaya not being included

    https://support.ringcentral.com/article-v2/10753-Call-Monitoring-Supported-Desk-Phones.html?brand=RC_US&product=RingEX&language=en_US

    1 vote
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  4. When the called or calling party disconnected the call, disconnect the call right away

    When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.

    Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.

    Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer

    1 vote
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  5. Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group

    Specific Ring tone Request per IVR or Site and Call Queues.
    For Polycom phones

    1 vote
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  6. If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold 2 long

    If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.

    Developer Platform

    1 vote
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  7. Regional settings in RC App

    calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.

    1 vote
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