148 results found
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RC for Salesforce - Case Disposition feature
Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.
2 votes -
Salesforc call center
Ability to create call center out side RingCentral Salesforce integration
1 vote -
RC for Salesforce - Call Logging features
We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.
2 votes -
Salesforce Field to RingCentral
The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.
1 vote -
1 vote
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Salesforce
Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.
1 vote -
RC for Salesforce - SMS Logs
If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.
1 vote -
1 vote
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Salesforce SMS
Log SMS on Rc for Salesforce as a "log" and not a "task"
1 vote -
Salesforce call quality improvement
Ability to have an option to improve the quality of post call.
1 vote -
Salesforce SMS
Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on
2 votes -
RC for Salesforce implementation
I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!
2 votes -
RC for Salesforce - Automated SMS
If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.
3 votes -
RC for Salesforce - Click to Dial for Custom Component / Records
needs to know if we have a way to enable to Click to Dial feature in their SF custom component
1 vote -
RingOut to allow external numbers - Salesforce CTI
RingOut option in Salesforce to allow adding external numbers
2 votes -
RC for Salesforce - Open CTI to all SF Built-in Apps
Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.
2 votes -
Salesforce picklist
Ability to restore the picklist created before in Salesforce
1 vote -
Salesforce screenpop
Screen pop is not working again this is a recurring problem. - Screen pop the details
1 vote -
SMS Analytics in Salesforce
Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS
3 votes -
Salesforce Call Routing
Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.
2 votes
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