156 results found
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outbound live staff
Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.
1 vote -
Ability to see when zero calls were made
Ability to download a report which contains calls per day in order to see what days have zero or few calls. Right now I can only seem to find reports that show total calls per month, but does not break it down by day.
2 votes -
Make report cover sheets consistent across PDF, XLS and CSV outputs
I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…
1 vote -
consult calls
Need the ability to report out on consult calls. Similar to the data download transfers report, showing the same data original skill, original agent, consult skill, consult agent and so on.
1 vote -
Create a report which will provide user in queue informatiom -
Create a report which will provide user in queue informatiom -
This will proved information on when a user is in a queue and available to take calls1 vote -
Generate reports for call quantity by specific producer groups - sales vs. Service team
We have a sales team and service team and need call reports specific to each group. Current reporting parameters is for the whole agency, and we need to be able to break these reports by producer and group.
1 vote -
extract all external call data
Extract all external call data. Data to show users and queues and all other information.
1 vote -
contacts
ringcentral software automatically logs in when a contact is entered
1 vote -
The ability to download the mapping on Performance Reports
Currently the mapping is only visible for individual calls on the Performance Reports. When you download the report the mapping does not show. It would help if admins had the ability to expand the data as you can in the call log to see the actual path of each call in one downloaded report to share with management.
1 vote -
Mulit-Select filter in Performance Analytics
In the Performace reports, under "calls" you have the ability to multi-select users, however you fail to be able to multi-select, Call Queues or the ability to select a user and a que is one or the other
1 vote -
Rep Profile
Have a rep profile for each person in the system. Their profile can contain a dashboard with an overview of their scores and how they are doing. Not just a singular call overview but how they are doing all together with features from the scorecards and trackers. This would allow us to view if there is an over all spot a rep is having a difficult time or improving over time.
1 vote -
No outbound answered calls widget in LOB
no widget showing answers to outgoing calls.
1 vote -
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
1 vote -
Abilit to show show call times for "call connected" & total outgoing calls made on Live Reports
- basically all i want the live reports to show call times for "call connected" & total outgoing calls made
1 vote -
filter for recorded calls
Create an analytics report data filter for recorded calls only.
1 vote -
missed call while
Missed calls while/because user was on a call
1 vote
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