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3 results found

  1. LOB ANALYTICS WITH ONE TOUCH ACCESS TO ALL KPI'S

    The new LOB for KPI's is very confusing and not very user friendly . The previous format was much easier to follow. I suggest reverting back to the old format or a similar map of the workflow.

    2 votes

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  2. Allow custom work week in LOB Analytics

    I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sunday to Saturday

    1 vote

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  3. Analytics Report to display number of calls of phone numbers on the account

    Customer would like to have a report of how many inbound and outbound calls were made to and from each phone number on the account. The report should also have the ability to be emailed on a schedule (daily/weekly/monthly).

    5 votes

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