27 results found
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Remove unnecessary column on Performance Reports
Subject: Adjusting a CSV Report
Description:
Reports are created via the Analytics Portal under the Subscriptions section.
Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
The customer wants to not have these included and just show the tab chosen and ticked for the specific report.2 votes -
Allow date and time range on reports to be over a period of time that spans over 2 days
Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.
1 vote -
Feature Request: Auto-Add Queue Members to Performance Analytics Reports & Subscriptions
Hi Team,
I’d like to request a feature enhancement for RingCentral Performance Analytics Reporting & Subscriptions to improve usability and ensure accurate reporting.
Current Challenge:
• At present, when new members are added to a Queue, they are not automatically included in Performance Analytics Reports and Subscriptions. Instead, users must manually filter and add new members to each report and subscription. This manual process introduces the risk of omission, leading to incomplete analytics, reporting inconsistencies, and missing scheduled reports.Proposed Solution:
• Implement a functionality where any user added to a Queue is automatically included in Performance Analytics Reports and…3 votes -
Audit Trail Scheduled Reporting
Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.
11 votes -
Check who created the subscription report
Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.
5 votes -
Recording to be added on the spreadsheet for delivery reports
Recording to be added on the spreadsheet for delivery reports.
2 votes -
Choose multiple call queue when creating subscription on analytics
Generate a consolidated report of user data across multiple call queues.
I have multiple call queues with the same users, and It's better to have a weekly report that provides call statistics for each user in each queue, including total calls, average calls per day, and average handle time.
3 votes -
only show the extension who answered the call
Currently, when the call goes through a call queue and there are multiple users who were offered the call, they all show up in the reports in the Analytics Portal. There should be a report filter that would only show the user extension that answered the specific call and would count as one call to avoid confusion in the reporting.
1 vote -
Ability to send subscriptions ad hoc vs waiting for the next top of the hour.
Ability to send subscriptions ad hoc vs waiting for the next top of the hour. Have an option to 'Send now'.
1 vote -
Automated call logs for specific users
To get automated call logs for specific users.
The analytics is not pulling up for the individual user
Just the KPI info.2 votes -
Adding the ability to download the call recordings as a subscription report.
In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.
2 votes -
Specific Future Dated Scheduled Reports Option
To have the Analytics Report Subscription's Email Delivery Schedule an option to create one that will allow the customers to set specific future dates.
3 votes -
Combine All Subscription Reports in One Email
Have 3 different reports created. Would be best if can have a setting that can combine all 3 subscription reports in just one email
3 votes -
widgets
Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.
2 votes -
Ability To Change Subscription Status Without Being Logged In As The User
We have a user who wants to be removed from receiving a few Analytic Reports. RingCentral needs to have the ability through the Admin Portal for an Admin to be able to manage which Users are sending or receiving reports rather than having to log in as the original user who is generating the reports then viewing subscriptions and then removing the user receiving the reports.
3 votes -
Merging call Auto Recording on Transfer and Conference calls
The agent is currently on a call with a customer and needs to add another person to verify some data. To do this, the agent will put the first call on hold, make a call to the additional person, and then press the "merge" button to create a three-way conference call. However, it's important to note that when the conference call is initiated, the call recording will stop and we won't be able to hear the entire conversation. Since we rely on these recordings for quality assurance and performance measures, it's crucial to capture the entire conversation, even during a…
5 votes -
increase for non-profit organization SMS allotment
As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.
3 votes -
Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.
User extension is member of a call queue which shows 142 refused calls in analytics report however the phone numbers for refused calls are not showing in both call logs and analytics.
When the system detects a routing loop the calls that circle around time after time with in seconds are discarded and will not show up in Call Logs or Analytics. This would be a feature request for BA reports as no further development is being put into PR reports for nearly two years now.
Request to show phone numbers list for loop calls for call queue and user…
4 votes -
Ability to schedule subscriptions on the half hour
We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.
1 vote -
Hourly data in performance report
wants to have a reports that will provide the data for hourly details
for example from 05/06-05/10 when we check the analytics trend on what specific hour they receive the highest numbers of calls customers wants to click that data and pull up the details however at the bottom of the report there is no option to see the hourly data it is only showing the summary of inbound calls per user
4 votes
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