45 results found

1. Enable Timezone-Based Timestamps for Exported Analytics Reports

   Customers have reported inconsistencies between the timestamps displayed in the RingCentral Analytics dashboard and the timestamps shown in downloaded/exported report files (CSV/Excel format).

   Currently:

   The Analytics dashboard correctly reflects timestamps based on the customer account’s configured local timezone (example: EDT).
   However, exported reports are generated using UTC/universal time format regardless of the account timezone settings.

   Requested Enhancement:
   Provide an option for exported Analytics reports to use the account’s configured timezone instead of UTC. Ideally, this can be implemented through one of the following methods:

   Automatically apply the account timezone to exported reports.
   Add a selectable timezone option during report export.
   Include both UTC and local timezone columns in exported reports.

   Business Impact / Customer Impact:

   Customers experience confusion when comparing dashboard data against exported report timestamps.
   Manual timezone conversion is required after export, increasing operational overhead and risk of reporting inaccuracies.
   Organizations operating across different regions rely heavily on exported reports for audits, staffing analysis, compliance tracking, and business reporting.
   Consistent timestamps between dashboard and exported data would improve usability, reporting accuracy, and customer experience.

   Customer Use Case:
   The customer’s organization operates in the EDT timezone. While timestamps appear correctly on the Analytics dashboard, exported Excel reports display timestamps in UTC, creating discrepancies during operational review and reporting processes.

   Expected Outcome:
   Exported reports should align with the timezone configured on the customer account/dashboard to ensure consistency across all reporting interfaces.

   Additional Notes:
   Current behavior is confirmed to be working as designed because exported files use a universal timestamp format (UTC). The customer is requesting enhancement functionality rather than reporting a product defect.

   Customers have reported inconsistencies between the timestamps displayed in the RingCentral Analytics dashboard and the timestamps shown in downloaded/exported report files (CSV/Excel format).

   Currently:

   The Analytics dashboard correctly reflects timestamps based on the customer account’s configured local timezone (example: EDT).
   However, exported reports are generated using UTC/universal time format regardless of the account timezone settings.

   Requested Enhancement:
   Provide an option for exported Analytics reports to use the account’s configured timezone instead of UTC. Ideally, this can be implemented through one of the following methods:

   Automatically apply the account timezone to exported reports.
   Add a selectable timezone option during report export.… more

   7 votes

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2. Transferring Daily Report Subscription

   Ability to transfer a Daily Report subscription from one user extension to another without creating a new subscription or changing the email address.

   8 votes

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3. Modify the text in the subscription email

   The email generated for report subscriptions contains text that cant be amended. It would be better if we could update this text for each subscription.

   16 votes

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4. Analytics Subscription with Schedule Run History Report

   Andrew requested an email feature same as Schedule Run History Report in Contact Center that shows if there was an error when a subscription report had issues.

   2 votes

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5. Persistent Dynamic Filters for Analytics Subscriptions

   Overview
   Requesting a change to how Performance Report Subscriptions handle user filters. Currently, saving a report subscription triggers an "Implicit Filter Lock," which snapshots the current user list and excludes any future users added to the account.

   The Problem: "Implicit Filter Locking"
   When a user creates a Performance Report subscription:

   Even if "All Users" are intended to be included, the system saves the specific IDs of users active at that moment.

   The New User Gap: Any user added to the system after the subscription is saved is automatically excluded from the emailed report.

   Manual Maintenance: To include new hires, an admin must manually enter the Subscription Report editor, "Deselect All" to clear the implicit filter, and resave—a process that must be repeated every time the headcount changes.

   The Discrepancy
   This behavior creates a "data ghosting" effect where the Live Web Dashboard (which often defaults to all users) shows different totals than the Emailed Subscription (which is stuck on an old user list), leading to confusion and perceived data inaccuracies.

   Proposed Enhancement
   Dynamic "All Users" Flag: Implement a specific "Include All Current and Future Users" toggle that does not snapshot specific IDs.

   Filter Persistence: If no specific users are selected, the report should default to the current state of the account at the time the report is generated, not when it was created.

   Inheritance Logic: Allow subscriptions to follow "Site" or "Department" logic so that any user assigned to those groups is automatically inherited by the report.

   Business Justification
   Eliminates Discrepancies: Ensures emailed reports match the Live Web Dashboard totals.

   Reduces Admin Burden: Eliminates the need for manual report audits every time a new extension is provisioned.

   Data Accuracy: Prevents management from making decisions based on incomplete data sets that accidentally exclude new team members.

   Technical Reference
   Support Case: Dev Case 31260157

   Observed Behavior: Filters are implicitly set/locked upon saving the subscription instance, failing to recognize account-level additions post-save.

   Overview
   Requesting a change to how Performance Report Subscriptions handle user filters. Currently, saving a report subscription triggers an "Implicit Filter Lock," which snapshots the current user list and excludes any future users added to the account.

   The Problem: "Implicit Filter Locking"
   When a user creates a Performance Report subscription:

   Even if "All Users" are intended to be included, the system saves the specific IDs of users active at that moment.

   The New User Gap: Any user added to the system after the subscription is saved is automatically excluded from the emailed report.

   Manual Maintenance: To include new hires, an… more

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6. option to remove the KPI on the report

   Ability to remove the KPI section in subscription.

   1 vote

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7. User group as a filter option in the subscription report in the Tabs field

   Please include the User group as a filter option in the subscription report in the Tabs field.

   1 vote

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8. Subscription Report scheduling.

   Right now, reports can only be set to send Sunday through Saturday. It would be extremely helpful to have a Monday through Friday option available as well.
   Our team operates on a weekday schedule, so weekend reports aren’t being used. Having a weekday-only option would help reduce unnecessary emails and keep reporting aligned with when the team is actually working.
   Is this something that could be added, or is there a workaround currently available?
   Appreciate you taking a look at this, and I’m happy to provide any additional context if helpful.

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9. PDF report in landscape mode

   to have an option to download or send the PDF reports in landscape mode.

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10. Quarterly Reports

    PLEASE give us the ability to subscribe to quarterly reports.

    5 votes

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11. Is there a way to only have the User tab in the excel export emailed over automatically?

    Is there a way to only have the User tab in the excel export emailed over automatically for Analytics Performance Reports?

    2 votes

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12. Analytics: Ability to run a subscription on demand to email the report to specific users

    Need to be able to run saved report from the subscription "right now" and specify email addresses to send that may not normally be a part of the sub.

    2 votes

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13. An ability to set up multiple scheduled report deliveries

    I have a user who is looking to schedule multiple call reports containing differing parameters to be emailed to separate users. We were able to set up one, but could not find an option to schedule additional reports containing alternative parameters. Put more simply, we are looking to set up multiple scheduled report deliveries so that User X receives a report containing info from parameter set A, and User Y receives a report containing info from parameter set B.

    4 votes

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14. I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.

    I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.

    1 vote

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15. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    3 votes

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16. Add CSV option for Call Log Delivery Options

    There should be an option to select the file type for the email subscription of the call logs. As of now it only sends a ZIP file. There should also be an option for CSV file

    1 vote

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17. Custom Weekly Report Scheduling (Monday–Sunday)

    We would like to introduce a feature that allows users to customize weekly report schedules, with the week defined as starting on Monday and ending on Sunday. This will ensure consistency in reporting periods and better alignment with business operations.

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18. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled tim?

    Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    2 votes

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19. Include the Graph Presented in the Dashboard to the Subscription Report

    ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard

    for some reason they do not transfer into the downloaded report

    2 votes

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20. Remove unnecessary column on Performance Reports

    Subject: Adjusting a CSV Report
    Description:
    Reports are created via the Analytics Portal under the Subscriptions section.
    Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
    The customer wants to not have these included and just show the tab chosen and ticked for the specific report.

    2 votes

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