87 results found
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Have the option to have a toggle for compact, and detailed view, For bussiness analytics dashboard
Due to the update of bussiness analytics dashboard, extension number after the Call Queue Name are not longer showing. Please have the feature where there is a switch toggle for compact and detailed view We can have the capability to see the extension number where the call went to.
Detailed Observations:
Historical Data (March 2, 2026): The call logs clearly show extension names followed by their specific numerical identifiers (e.g., "(MS) Nuvias 3074).
Current Issue (March 6, 2026): The call logs show that for similar "Queue Calls," the numerical extension suffix has disappeared, leaving only the name (e.g., "Yealink Hotline…1 vote -
User Group Manager Access
User Group Manager Access. Where the Manager of a particular User Group can only access the Call Log of their assigned members.
2 votes -
Ability to download sip logs of call logs
Ability to download sip logs of call logs in admin portal
1 vote -
Ability to just show only filtered phone numbers including site numbers/ main company numbers in Analytics.
I am trying to run a report that gives me usage for each company number at a particular site. I have the instructions from the chat bot, but the resulting report is giving me ALL company numbers even though I filtered by 2 sites.
1 vote -
Business Analytics - Templates For selection of sites/queues to be applied across different report templates created.
KPI customization is great, until you need to replicate reports specific to a large selection of sites/queues/shared lines groups.
When creating custom reports that need to be replicated for singular sites within a multi-site organization, the time and effort required to tailor a report to a singular site can take 30 minutes, and replicating this for 10, 50, 100s of sites, can take hours, days, weeks of manual data entry.
A template that can be used to apply site selection across KPI widgets for either Sites, Call Queues, or Shared Lines Groups would save weeks of time to create simple…
1 vote -
Download and Delivery Option in the Admin Portal for Specific Roles
Allow users assigned to specific Role Domains to have the Download and Delivery settings in the admin portal when accessing the call log.
4 votes -
Merged call details in Analytics Portal
It would be great if there were a way to generate a report detailing the frequency of call merges, conferences, and transfers.
4 votes -
Re-archive failed archive data at one
Our cloud storage ran out of space and need to resync the data from the Archiver. Apparently, we can only retry 150 logs at a time and we have more than a thousand logs that needs to be re-synced. It would be benificial to have an option to resync all of the failed logs on archiver at once rather than doing it 150 at a time
2 votes -
Download Call Log for a Site Manager Assigned to a Custom Role
I need to enable call log downloading for those users assigned to that role.
Disable site management under multi-sites
and leave the company on the role domain
we don't want managers or reporting employees changing site settings at all4 votes -
Option to create multiple Call Log Delivery for different extensions
Currently, the Call Log Delivery Saved searches for the Call Log Email Delivery Settings can only be created for only one setup. Kindly requesting the ability to create multiple Call Log Email Delivery Settings for different extensions.
4 votes -
Live call information within RC app
The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.
7 votes -
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
is there a way in the RC app to delete some of the pages in a fax before i download them?
do I have the option in the RC app to download all the received fax at once?9 votes -
Include the IP address in password reset email to identify the source of the password request
Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.
12 votes -
Adoption & Usage to include Voicemail, SMS, and FAX
To create a report with Voice, Voicemail, SMS, and FAX usages is a complex undertaking and may require considerable effort.
4 votes -
Centralized View of Reports for Multiple RingCentral Accounts
We operate multiple locations (currently five), each set up as a separate RingCentral account with separate billing. We are requesting a centralized “master” or “franchisor” view that allows authorized users to access call logs, recordings, and basic reporting across all linked accounts for quality assurance purposes.
1 vote -
Access Analytics Reports and Call Queue Admin without changing the role and permission
Analytics Reporting access and Call queue admin access.
Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.
Is there a way to give this access to those users without giving them more permissions than what they need?
10 votes -
Same-Day Missed Call Return Report
We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.
Key details for the proposed report:
- Identify missed calls
- Track if these calls are returned by the same user
- Filter for returns made within the same calendar day
- Display data in an easy-to-read format (e.g., percentage of missed calls returned)6 votes -
Report for voicemail to text feature
Its much easier if there's a type of Report for voicemail to text feature which you can check for users enabled on the account
1 vote -
Report that will show a call being transferred from RingCX to the Ring EX
The customer would like to have a report that will show a call being transferred from RingCX to the Ring EX.
2 votes -
Total number of faxes sent and received within a specified date range in admin portal reports
"It would be highly beneficial to have an option in the Admin Portal Reports to view the total number of faxes sent and received within a specified date range."
1 vote
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