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48 results found

  1. Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
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  2. Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    5 votes
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  3. We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.

    32 votes
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  4. To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes
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  5. The customer would like to be able to generate a report showing who the manager of each call queue is.

    5 votes
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  6. We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes
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  7. We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes
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  8. When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    15 votes
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  9. Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    3 votes
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  10. Customer wants to enable Call queue Routing and Call Queue - Remote Member Management

    2 votes
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  11. Ability to generate a list of work hours for all users.

    2 votes
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  12. Ability to generate reports who joined the audio conference via a dial-in

    4 votes
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  13. Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    2 votes
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  14. BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.

    4 votes
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  15. When a large account with multiple office locations or remote workers, there is no report that would allow us to provide the address for all customers if entered. Our reports can filter by "ship to address" but if the user has a softphone or a BYOD device this field is blank. This would help our teams perform a multitude of internal audits with this option.

    12 votes
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  16. Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.

    2 votes
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  17. Ability or way to get all the account's data and obtain it in a zip file.

    2 votes
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  18. We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.

    Key details for the proposed report:
    - Identify missed calls
    - Track if these calls are returned by the same user
    - Filter for returns made within the same calendar day
    - Display data in an easy-to-read format (e.g., percentage of missed calls returned)

    1 vote
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  19. Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…

    1 vote
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  20. We require logs for all fax transmissions which we send.

    1 vote
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