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51 results found

  1. Include the IP address in password reset email to identify the source of the password request

    Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
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  2. Access Analytics Reports and Call Queue Admin without changing the role and permission

    Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    7 votes
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  3. Customize Time in Performance Reports

    We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.

    33 votes
    2 comments  ·  Accessibility  ·  Admin →
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  4. List of Users Created For More than 1 Year

    To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes
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  5. Call Queue - Remote Member Management

    Customer wants to enable Call queue Routing and Call Queue - Remote Member Management

    3 votes
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  6. reporting to show who is the manager of all call queues

    The customer would like to be able to generate a report showing who the manager of each call queue is.

    5 votes
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  7. Ability to search for a call by number - either incoming or outgoing

    When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    17 votes
    1 comment  ·  Accessibility  ·  Admin →
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  8. Ability of the system to schedule a report to download company contacts attached to the numbers in use

    We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes
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  9. TCR Audits

    We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes
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  10. it is best to sign in only using my password and to not have to enter a code via email of phone call to access my account

    Please allow sign in without needing to receive one time pin

    1 vote
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  11. Summarize internal messaging/conversation in Ringcentral app like a chat transcript

    Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    1 vote
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  12. call log detailed information

    Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    3 votes
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  13. Work hours bulk user list

    Ability to generate a list of work hours for all users.

    2 votes
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  14. Ability to generate reports who joined the audio conference via a dial-in

    Ability to generate reports who joined the audio conference via a dial-in

    4 votes
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  15. Call Tracking & Attribution

    Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    2 votes
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  16. Hide my information about who I am speaking with from incoming calls

    My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.

    1 vote
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  17. BT CLOUD: IVR Key Presses (Analytics)

    BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.

    4 votes
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  18. Add physical addresses to reports as a tab

    When a large account with multiple office locations or remote workers, there is no report that would allow us to provide the address for all customers if entered. Our reports can filter by "ship to address" but if the user has a softphone or a BYOD device this field is blank. This would help our teams perform a multitude of internal audits with this option.

    12 votes
    1 comment  ·  Accessibility  ·  Admin →
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  19. Voicemails in call queue be restricted to one person at a time listening

    Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.

    2 votes
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  20. Get full data of an account in a zip file

    Ability or way to get all the account's data and obtain it in a zip file.

    2 votes
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