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67 results found

  1. Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    11 votes

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  2. The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.

    5 votes

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  3. To create a report with Voice, Voicemail, SMS, and FAX usages is a complex undertaking and may require considerable effort.

    3 votes

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  4. Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    9 votes

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  5. Is there a way to track devices that were in use over 6 MONTHS?

    2 votes

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  6. Hi

    Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.

    With this, customer needs to generate report from both platform and manually combine those.

    We're seeking possibilities if this can be considered.

    2 votes

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  7. Ability to create a custom role that can access specific users/numbers without creating a site.

    1 vote

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  8. Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.

    2 votes

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  9. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    3 votes

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  10. The Analytics option is currently not visible in the mobile or desktop app for users with the Phone System Admin role and other non-super admin role.

    Request:
    Please consider updating the role permissions or app behavior to allow users with the Phone System Admin role to view and access the Analytics section directly within the app—similar to how it's available via the web portal.

    1 vote

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  11. In terms of auditing call recordings, it's a must to have an option who already did checked the recordings.

    1 vote

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  12. There are phones under unassigned phones and it will be helpful to have a reporting which site the phone was assigned before for reporting and bookkeeping as the phones are tagged under "COMPANY".

    1 vote

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  13. We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.

    34 votes

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  14. request to see call recording in RingCentral App not just in the Admin Portal

    1 vote

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  15. It would be nice if you could add the phone recordings in the analytic report where I can see the track a call took. Right now if I am on that report and see an issue with a call flow, I have to write down that call day/time, go to another reporting function and find that call to listen to it. Where if you had it on that original report I could just listen to it.

    1 vote

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  16. The customer would like to access more than 1 year of historical call data. That is being used for a company investigation and audit.

    1 vote

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  17. create a role where user can see only selected extensions for call logs

    2 votes

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  18. To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes

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  19. Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    2 votes

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  20. Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics

    1 vote

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