70 results found
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Ability to pull the Supervisor call shadowing data
ability to pull the Supervisor call shadowing data
How many calls did Supervisors monitor
How long did they monitor those calls for, etc.1 vote -
Work hours bulk user list
Ability to generate a list of work hours for all users.
3 votes -
Ability of the system to schedule a report to download company contacts attached to the numbers in use
We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.
2 votes -
TCR Audits
We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.
2 votes -
Call Tracking & Attribution
Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.
3 votes -
it is best to sign in only using my password and to not have to enter a code via email of phone call to access my account
Please allow sign in without needing to receive one time pin
1 vote -
After Hours Banner
- question on after hours logic for the weekend a feature request to bring up would be to have the entirety of the after hours times displayed under the After Hours Banner.. so it shows the weekend there as well
3 votes -
BT CLOUD: IVR Key Presses (Analytics)
BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.
5 votes -
Ability to generate reports who joined the audio conference via a dial-in
Ability to generate reports who joined the audio conference via a dial-in
4 votes -
Hide my information about who I am speaking with from incoming calls
My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.
1 vote -
Voicemails in call queue be restricted to one person at a time listening
Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.
2 votes -
Get full data of an account in a zip file
Ability or way to get all the account's data and obtain it in a zip file.
2 votes -
Mass export of user data such as call recordings and text messages
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Inbound calls that go to a Group shouldn't count as as multiple calls.
Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.
3 votes -
Ability to access all fax transmission logs for the Admin Portal.
We require logs for all fax transmissions which we send.
1 vote -
Allow Analytics Data to be pulled via API
Allow Analytics Data to be pulled via API
The customer would like to retrieve analytics details via API in order to check the call disposition per user
6 votes -
Call Park
Call Park location should be accessible to see on desktop/mobile app.
1 vote -
Would like to have physical technicians to work on my Deskphone
Customer would like to have a technician to come over to provision the phones for them personally.
2 votes -
Allow the import template to accept both First Name and Last Name fields simultaneously without causing errors
The current import template only allows either the First Name or Last Name field to be filled, causing errors if both are completed. This limitation makes it difficult to manage full contact details effectively and impacts usability for business directories. See Case 26711196.
1 vote -
Ability to edit global filters on a shared Business Analytics dashboard
The ability to edit all the global filters in Business Analytics dashboards created by someone else and shared with others. Right now, there is view-only access and the ability to duplicate the report. We'd like to minimize the # of ad-hoc reports being used by Supervisors, and instead allow one dashboard of all widgets exec leadership deems critical, with the option to filter the global filters so that any one given Supervisor can see (1) their team's performance, and (2) within whatever date range they require.
4 votes
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