Skip to content

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

46 results found

  1. We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
  2. Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
  3. Ability to generate reports in the Analytics to show only internal calls transferred to a queue

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
  4. The option to choose a male or female voice for the text to speech prompts

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
  5. Hello Ring team,

    We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
  6. It is important to have the transfer information but it is also important to know to which departments more calls are transferred and this option is not yet available.
    Key things to keep in mind are the following:

    • Total number of transfers per department to the rest of the company (Available).
    • Number of internal transfers and to which department or particular number (Not Available).
    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
1 3 Next →
  • Don't see your idea?