70 results found
-
Ring in order groups
Regarding the configuration of two ring groups as requested:
Establish the initial ring group under the designated extension, incorporating all numbers and the owner's extension.
Create a secondary ring group under the same extension, replicating all numbers from the first group, excluding the owner's extension.This configuration enables efficient alternation between the two groups when the owner is unavailable.
1 vote -
Ability to set Caller ID settings for all users in MS Teams
Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.
2 votes -
Include a link in analytics page
Include ability to add a resource link to a custom dashboard that shows definitions of call results.
1 vote -
Remove the Company Number in Call Log "Forwarded To" Column
When going to Reports>Call Logs>Detailed>Expand All , I can see that the calls are being forwarded to the main company number. The call is not but forwarded but it is showing there as default in Voip. We want this removed because it is unnecessary and confusing if we will generate a report.
I don't want to remove the entire column of "Forwarded To" because we wanted to have visibility if the user is doing a legit call forwarding. We just want it to be blank if there's no call forwarding made. No need to put the main company number in…
1 vote -
Allow more specifications in the Delivery Settings
We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.
1 vote -
'Voice Transcription' reports available for prior dates.
Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.
2 votes -
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
Ability to generate reports in the Analytics to show only internal calls transferred to a queue
1 vote -
IVR prompts
The option to choose a male or female voice for the text to speech prompts
2 votes -
call log report - app calling
Hello Ring team,
We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.2 votes -
Preview of transfer for specific departments
It is important to have the transfer information but it is also important to know to which departments more calls are transferred and this option is not yet available.
Key things to keep in mind are the following:- Total number of transfers per department to the rest of the company (Available).
- Number of internal transfers and to which department or particular number (Not Available).
1 vote
- Don't see your idea?