248 results found
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Report Tool for AI Notes
To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.
16 votes -
Delivery settings of Recorded calls
To have the ability to set the delivery settings of the recorded call to be forwarded to certain email address
1 vote -
Enhanced Queue Reporting Metrics in RingEX
This feature request aims to significantly enhance the reporting capabilities for queues within the RingEX system by introducing several critical metrics currently unavailable. Customers need more granular insights into queue and agent performance beyond basic call counts and average wait times.
Specifically, this request seeks to add the following data fields to RingEX queue reports:
Total Talk Time
Average Talk Time
Max Wait Time
Average Speed of Answer (ASA)
Abandoned Calls
Service Level Agreement (SLA) Percentage
Number of Voicemails Followed Up On
4 votes -
Ability to tell how many users are using AI Notes in Analytics
Ability to tell how many users are using AI Notes in Analytics
5 votes -
Recycle bin for deleted recordings and messages
A Recycle bin for deleted recordings and messages should be created so that customers can still retrieve them.
2 votes -
Setting up Timezone for Performance and Live Reports
It would be best if there is an option to change or set up our desired Timezone for Performance and Live Reports.
3 votes -
Filter answered call by seconds
Able to filter the call that was answered within 15 secs and more on the business analytics
2 votes -
Synchronized Call logs and Analytics Deletion
When call logs are deleted, analytics reports should be deleted in real-time too.
2 votes -
Request to Include Abandoned and Forwarded Calls in Performance Report
To improve our call monitoring and reporting, I request that you add both abandoned calls and forwarded calls to the performance report. Since we cannot provide call log or admin portal access to everyone, having these details in the report will help relevant team members track call activity and performance without needing direct system access.
5 votes -
Call Routing Map Diagram
We would like to have the ability to view the map or diagram of our company call routing, just like the feature we have for IVR editor where it shows a detailed diagram of the call routing. This shouldn't be limited to IVR menus only but also for all other types of call routing.
4 votes -
Analytics Total Call of each DL
Wants to have an option to filter or see the total numbers of calls for each user direct numbers. If a user a more than 1 number, there should be an option to display the total calls, inbound , missed etc.. per direct number.
1 vote -
Add Total Do Not Disturb time to User Performance Report
Add the total amount of time a user is in a Do Not Disturb state by day under Performance Report > User. This will help to better understand discrepancies in workload distribution and any potential call avoidance behaviors.
1 vote -
Add seconds to the call log timestamps
Add seconds to the call log timestamps. Sometimes a lot of things happen in a single minute, it would be good to be able to see the seconds in the timestamp field
2 votes -
Add bulk phone number in the custom rule from auto receptionist
customer wants to add a lot of number in bulk from their custom rule in their auto receptionist.
4 votes -
The ability to have a Microsoft Sharepoint page with the extensions of all our users.
We would like to have a Microsoft SharePoint page with the extensions of all our users and have it automatically update the changes, too.
1 vote -
Ability to remove the automated message played at the end of a conference call
We have requested the removal of the automated message played at the end of a conference call — “The caller has disconnected the call.” You previously informed us that this message had been removed, but it is still being played. Could you please look into this, as it is negatively impacting the user experience?
2 votes -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote -
Translate AI note to other language
To have the option to translate AI note to other language
3 votes -
Download the Call records Essential on Business Analytics Essential
Customer wants to have option to download the Call Record on the Business Analytics Essential
2 votes -
The current fax transmission email notifications do not include the extension user's name.
The current fax transmission email notifications do not include the extension user's name. To improve tracking and accountability, it is requested that these emails be updated to include the name and extension of the user who is sending the fax and the user the fax is intended for.
1 vote
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