296 results found
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Standard users to access the amount of outbound dials they have made each day
We track the amount of calls our agents make every day. However, the agents themselves don't have a way to easily check how many calls they have made throughout the day. For example, an agent may need to check the amount of dials they've made after 4 hours of work to see how many more dials they need to make to reach their goal for the day. We want the agents to be able to view only their own amount of calls.
1 vote -
All calls alert from analytics
Customer would like to have an option for alerts for all calls for each extension.
1 vote -
filtering analytics report per number on one user extension
need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day
2 votes -
Alerts for User Performance
I want to create an alert if a user does not exceed a certain conditional threshold. Example -> User's [answered + outbound calls] < 10 % of all users [answered+outbound calls]
1 vote -
Need to be able to filter time of day - reports and analytics
Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.
2 votes -
Update Subscription Email Delivery Schedule
The delivery schedule doesn't allow me to specify a specific set of days of the week to send reports. For example, we need to be able to report on days Business Days Monday through Friday and not on the weekends. However, i can only do every day or 1 day out of the week. Can you add the ability to select one or more days of the week to schedule reports on.
3 votes -
Analytics: Overflow Call Queue: Track Total Wait Time Across Queues
For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative.This is an important feature on Analytics: Performance Reports & Business Analytics to know how long a caller is served or answered.
2 votes -
Report on users time in queue
As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user and when they sign in and out of queue and the total duration they were in queue for the day.
13 votes -
Filter out actual abandoned calls in Business reports in Analytics
I would like to request to have a feature in business reports in analytics where we can filter out the actual abandoned calls from the calls that are just being tagged as abandoned when someone answers the call from a call queue
4 votes -
Customer Service live report bookmark
We should not have to constantly search for our live reports when we pull it up daily. there should be a way to make it a favorite! I have asked this before and its frustrating
1 vote -
I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines
I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines. I want to ensure that we are not encroaching the messages per minute limit with the combine use of our API, CRM, And user messaging. Also, would be great if RingCentral simply Spooled Outbound Messages and sent using the throttled limits
1 vote -
Filtering Analytics Performance
Would like to have the option to Filter the no. of calls received for a DN under a Call Queue
1 vote -
Analytics
verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?
1 vote -
Automatic Reports for Live Reports
It would be very useful if LiveReports would automatically email or export the data at the end of each day considering this is the only reporting option that allows you to track service level of queues
4 votes -
Weekly Call Trends Analytics
I would like to see a feature that isolates trends for what days of the week are the busiest or slowest as far as call volume. As well as the report showing the actual name of the day of the week vs. just the dates. Would be very helpful.
2 votes -
Merge Mitel call reports with Ring Central
We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks
1 vote -
filter extensions who has a call forwarding option on analytics
caller want to know if the calls are being answered on their desk phones or app or just being forwarded on external numbers
1 vote -
Agent Details - select agents to view
Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.
2 votes -
Analytics Report for Phone Downtime
This allows the company to know the downtime hours of the phone.Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, or department.
1 vote -
Be able to export Call Quality Reports to PDF
I would like to be able to export the quality reports to send them out.
2 votes
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