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293 results found

  1. Update Subscription Email Delivery Schedule

    The delivery schedule doesn't allow me to specify a specific set of days of the week to send reports. For example, we need to be able to report on days Business Days Monday through Friday and not on the weekends. However, i can only do every day or 1 day out of the week. Can you add the ability to select one or more days of the week to schedule reports on.

    2 votes
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  2. Performance reports - Column to be added for number of "Connected" calls for Users tab.

    We are able to see the number of answered calls for inbound calls but not connected calls for outbound calls in the Users tab in Performance reports. You can only see connected calls when selecting the specific user. A column representing connected calls in the Users tab will allow us to compare to the total outbound calls and giving us insight as to how each of our agents are performing by seeing how many calls had live talk time from the total number of outbound calls.

    2 votes
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  3. Improve Analytics

    Allow graphs to be exported as PDFAdd the option to hide 0 calls on report. Every report shows all 500 users even if they are zero.

    1 vote
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  4. Analytics showing how long the device has been registered, etc.

    Option in Analytics that shows numbers of endpoints registered, offline, how long the endpoints registered, number of unregistered endpoints, etc

    1 vote
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  5. better way to review IVR performance in Business Analytics or Performance Analytics

    I am looking for a better way to review IVR performance in Business Analytics or Performance Analytics. In Performance Analytics, I have to drill down into every single call to see the IVR key presses, routing, and results of each step in the IVR. This is the data I'm looking for, but I am not able to find a way to pull that information into a custom dashboard or grid to measure performance. Some questions I'm asking from such a dashboard would be: At a given site, how many external callers pressed 4 to place a food to go order?…

    1 vote
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  6. Add a location filter for received calls in Analytics.

    Admins of RingCentral Analytics Portal should be able to filter calls by location for reporting purposes to identify the locations from which they receive the most calls

    1 vote
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  7. Please change the "info" message on Analytics

    Customer called in because of the info "data for deleted numbers is stored for 6 months" is just a reminder". Customer thinks that their phone number was deleted because of that. Customer doesn't like the message. It would be best to put at least a warning or a reminder for this type of info so customer won't be confused

    1 vote
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  8. To add widget in BA to count # answered forwarded calls of an ext

    To add widget in BA to count # answered forwarded calls of an ext

    1 vote
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  9. An analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold

    Wanted to see truly only the time this
    user has been live talking, not any time on hold, transfer, Hold, etc.

    2 votes
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  10. Ability to create own metrics in Business Analytics

    Request to be able to create your own metric within the business analytics dashboards. Currently metrics are all prebuilt but the customer is asking if they could customise the metrics themselves (similar to how we can customise KPIs)

    2 votes
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  11. Analytics that allows admin to audit user's endpoint device.

    Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.

    2 votes
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  12. Analytics: Overflow Call Queue: Track Total Wait Time Across Queues

    For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative.This is an important feature on Analytics: Performance Reports & Business Analytics to know how long a caller is served or answered.

    1 vote
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  13. Ability to remove the warnings when creating Wallboard from the Analytics portal

    when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen

    2 votes
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  14. New live report widget for top / bottom performers

    I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are absent for the day so the lowest performer that has greater than 1 call so it excludes the 0 calls and 0 call times staff.

    1 vote
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  15. Remove ability to Unsubscribe from Business Analytics Subscriptions

    Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!

    1 vote
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  16. Track Manager usage of Call Monitoring and Call Recording

    It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.

    2 votes
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  17. The ability to transfer the ownership of performance reports of one extension to another.

    It will be easier for customer to just change the ownership instead of creating a new performance report.

    1 vote
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  18. Call Log Information for RingGroup

    Calls that were connected to an extension with RingGroup set don't provide details on the extensions being connected, who was able to answer or miss the phone call

    1 vote
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  19. Live Reports and Performance Reports - Restrict data visibility

    Would like to setup live reports so that individual sales agents can see their intraday call stats but NO-ONE elses. At present this isn't possible. Needs to be live/close to real-time for daily target tracking

    1 vote
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  20. Admin Access to see if an agent deleted Missed Calls on the App

    This will be helpful for us to see if the agent has missed a call and just deleted it.

    2 votes
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