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62 results found

  1. Interaction Details does not match Agent disposition dashboard data

    The Interaction Details from the historical reports display the actual data for agent dispositions. However, when reviewing the Agent Disposition in the historical dashboard, there is a discrepancy: some agents' data appears correctly, while others do not. Despite agents claiming that they tag every call with the corresponding disposition, the two reports should provide consistent results.

    2 votes

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    New  ·  0 comments  ·  Realtime & historical analytics  ·  Admin →
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  2. combine Analytics page with Agent page- Less screens

    Combine Analytics page with Agent page- Less screens

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